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Medical Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , St Paul

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our company is seeking a detail-oriented and proactive Medical Customer Service Representative / Coordinator to join our healthcare administration team. In this vital role, you will facilitate medical record retrieval by contacting provider offices, hospitals, and healthcare facilities on behalf of Medicare, Medicaid, and ACA. You’ll play a crucial part in ensuring records are retrieved efficiently and provider relationships are maintained with a high level of professionalism.

Job Responsibility:

  • Make a minimum of 60 outbound calls daily to schedule medical record retrieval appointments
  • Meet and exceed retrieval metrics and performance goals
  • Professionally communicate with healthcare providers, hospitals, and facilities to coordinate retrieval efforts
  • Accurately document all interactions and appointment details within internal systems
  • Maintain and strengthen productive working relationships with provider offices
  • Consistently achieve and uphold a quality standard of 90% or higher in all aspects of your work

Requirements:

  • Experience in a customer service or coordinator role, preferably within healthcare
  • Excellent phone etiquette, verbal communication, and organizational skills
  • Strong attention to detail and the ability to document information accurately
  • Comfortable working in a metric-driven environment
  • Proficiency with standard office software and documentation tools
  • Proven experience working remote
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
January 15, 2026

Work Type:
Remote work
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