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Medical Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Temecula

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Medical Customer Service Representative to join our team in Temecula, California. In this role, you will be the first point of contact for patients, addressing inquiries and resolving concerns with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry.

Job Responsibility:

  • Respond to incoming calls from patients, addressing inquiries and providing accurate information
  • Assist patients with billing questions and payment processes, ensuring clarity and satisfaction
  • Utilize basic medical terminology to communicate effectively and accurately with patients
  • Manage patient interactions professionally, ensuring a positive experience during every contact
  • Document patient interactions and maintain accurate records in the system
  • Collaborate with other team members to resolve complex issues and ensure seamless service
  • Uphold company standards for confidentiality and compliance while handling sensitive patient information
  • Provide guidance to patients regarding healthcare services and procedures
  • Identify and escalate issues when necessary to ensure timely resolution
  • Meet performance targets and contribute to the overall efficiency of the call center

Requirements:

  • Minimum of 2 years of experience in a call center or customer service role
  • Familiarity with basic medical terminology and patient billing processes
  • Strong communication skills, both written and verbal, to interact effectively with patients
  • Ability to handle sensitive information with confidentiality and professionalism
  • Proficiency in using call center software or customer service tools
  • Exceptional problem-solving skills and the ability to resolve conflicts calmly
  • High level of organizational skills to manage multiple tasks simultaneously
  • Commitment to delivering outstanding customer service in a healthcare environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 05, 2026

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