Medical Customer Service Rep Job at Robert Half (Waterbury)

Bilingual Call Center Rep - Polish

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Bilingual Call Center Rep - Mandarin/Cantonese

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients, addressing their inquiries and concerns
Accurately enter patient information and appointment details into the scheduling system
Communicate appointment details and any necessary instructions to patients clearly and effectively
Address and resolve any scheduling conflicts or issues promptly
Work closely with medical staff and other departments to ensure smooth scheduling operations
Conduct follow-up calls to confirm appointments and provide reminders to patients
Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support care coordination a...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, call center support, or patient-facing administrative work
Working knowledge of basic medical terminology
healthcare industry experience is strongly preferred
Hands-on experience with Zendesk is required
Confidence using multiple digital tools, including Google Workspace and web-based platforms, in a remote or technology-driven setting
Strong organization, time management, and follow-through when handling several tasks at once
Clear verbal and written communication skills with a detail-focused, service-oriented approach
Ability to work independently, use sound judgment, and solve problems with limited supervision
A continuous improvement mindset with the ability to adapt quickly during training and ongoing process changes

Job Responsibility

Coordinate patient and nursing visit appointments using internal healthcare technology and supporting third-party applications
Respond to a steady flow of inbound inquiries from pharmacies, patients, and clinicians while delivering attentive and compassionate service
Manage a high daily volume of Zendesk requests, ensuring updates are accurate, timely, and properly documented
Confirm scheduled visits and adjust appointments as needed to support efficient care delivery
Gather, review, and upload required records and supporting documents to maintain complete case files
Balance competing priorities in a fast-moving setting while meeting service expectations and deadlines
Work closely with internal teams and external partners to communicate updates, resolve issues, and improve coordination
Build productive relationships with specialty pharmacies and nursing networks to support a reliable patient experience
Identify opportunities to streamline workflows and share practical recommendations that enhance team operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support home-based care coo...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or patient-facing healthcare operations
Working knowledge of basic medical terminology and comfort communicating with patients and clinical partners
Proficiency with Zendesk and confidence using multiple digital platforms at the same time
Strong organizational skills with the ability to manage deadlines, documentation, and frequent task changes
Clear verbal and written communication skills with a consistent focus on service quality
Ability to work independently, make sound decisions, and stay productive with limited day-to-day direction
Demonstrated problem-solving ability and a mindset focused on process improvement
Experience with tools such as Google Workspace, Spruce, or similar healthcare support platforms is preferred

Job Responsibility

Coordinate in-home nursing visit schedules using internal systems and external tools to ensure timely patient care
Respond to a steady volume of inbound calls from patients, pharmacy partners, and nursing staff with professionalism and urgency
Monitor and resolve service requests in Zendesk while keeping records accurate, complete, and up to date
Confirm upcoming appointments and adjust visit details as needed to support daily care delivery
Gather, review, and upload required documentation to maintain compliance and support continuity of service
Manage competing priorities efficiently in a high-volume setting while meeting established turnaround expectations
Partner with cross-functional teams to share observations, address workflow challenges, and improve service quality
Build productive working relationships with specialty pharmacies and nursing partners to support coordinated care
Identify opportunities to streamline administrative processes and contribute ideas that enhance operational performance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Medical Customer Service Rep

We are looking for a compassionate and composed Medical Customer Service Rep to ...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a related patient-facing role
Familiarity with basic medical terminology and common healthcare office procedures
Experience handling inbound calls in a fast-paced healthcare or medical office environment
Strong communication skills with the ability to remain calm, attentive, and empathetic during difficult conversations
Ability to build rapport quickly and provide high-quality service to patients and internal teams
Working knowledge of patient intake processes and appointment scheduling coordination

Job Responsibility

Respond to incoming patient calls promptly and professionally, providing clear guidance and a supportive experience
Coordinate new patient intake and update essential information accurately within the appropriate systems
Reschedule, confirm, and adjust appointments while ensuring patients understand next steps and timing
Address patient concerns with patience and tact, using de-escalation techniques to resolve challenging interactions
Build trust with callers by demonstrating empathy, active listening, and a service-focused approach
Assist with routine billing-related questions and direct more complex issues to the appropriate department when needed
Document call details thoroughly to maintain accurate records and support continuity of care
Work closely with clinic staff and operational teams to ensure scheduling and patient service processes run smoothly

What we offer

medical, vision, dental, life and disability insurance
401(k) plan

Fulltime

Medical Customer Service Rep

We are looking for a compassionate Medical Customer Service Rep to support patie...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar patient-facing role.
Working knowledge of basic medical terminology and familiarity with healthcare environments.
Experience handling inbound calls, appointment coordination, or client intake activities.
Strong verbal communication skills with the ability to show empathy and remain composed in difficult conversations.
Ability to de-escalate tense situations and provide thoughtful solutions while maintaining professionalism.
Familiarity with patient billing discussions and understanding when to escalate financial questions.
Strong attention to detail and ability to accurately enter and update information in electronic systems.

Job Responsibility

Answer inbound patient calls and respond to questions with professionalism, patience, and accuracy.
Coordinate new patient intake and update appointment details based on provider availability and patient needs.
Reschedule visits, confirm information, and guide callers through next steps for care access.
Use active listening and de-escalation techniques to address concerns and maintain a supportive experience.
Explain basic billing-related information and route more complex account questions to the appropriate team.
Document call details clearly and maintain accurate records within internal healthcare systems.
Build rapport with patients, families, and clinical offices while delivering service aligned with healthcare standards.
Support call center operations by managing a steady volume of inquiries and prioritizing urgent requests appropriately.

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support a healthcare organi...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center or customer service environment, preferably within healthcare or health insurance
Working knowledge of Medicaid, including eligibility, claims, managed care, and related member services
Familiarity with prior authorizations and the ability to explain healthcare processes clearly to members
Strong verbal communication skills with the ability to remain attentive to detail and empathetic during frequent member interactions
Ability to manage a high volume of calls while maintaining accuracy, attention to detail, and quality service
Comfortable using multiple systems and resources to research member information and resolve questions efficiently
Proven ability to document information thoroughly and follow established procedures for issue resolution

Job Responsibility

Handle incoming calls from health plan members and provide clear answers related to coverage, claims activity, and amounts owed to providers
Review member benefit information and explain plan details in a way that is easy to understand and aligned with service standards
Assist callers with questions involving Medicaid programs, managed care services, and eligibility-related concerns
Help members understand prior authorization requirements and direct them through the appropriate next steps for care access
Use provider network resources to confirm participating providers and support members in locating appropriate care options
Guide members through transportation service coordination and appointment navigation when those services are part of their health plan benefits
Document interactions accurately and maintain complete records of inquiries, resolutions, and follow-up needs
Escalate complex issues when necessary while ensuring members receive timely and courteous support

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Fulltime

Patient Access Rep

As a Patient Access Representative, you will manage administrative duties for th...

Location

United States , Tacoma

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience
Two years of customer service work experience
Healthcare or Call Center experience

Job Responsibility

Manage administrative duties for the patient intake process
Interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations
Registers and/or checks patients in/out
Performs patient check-in at the time of visit
records and verifies all demographic, insurance and other information
Conducts routine insurance eligibility verifications
Copies/scans patient access related hardcopy materials into correct location in electronic medical record
Records non-clinical charges from various sources
Handles and reconciles payments

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including 401(k), 403(b), and other defined benefits offerings

Fulltime

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Medical Customer Service Rep

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