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Medical Customer Service Rep

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Dublin

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Medical Customer Service Rep to support patients and providers by handling appointment intake, scheduling changes, and general service inquiries. This contract opportunity with potential for a permanent role is ideal for someone who stays calm under pressure, communicates with empathy, and creates a positive experience for patients during every interaction. The right candidate will bring prior call center or healthcare support experience and the ability to build trust while resolving concerns efficiently.

Job Responsibility:

  • Answer inbound patient calls and respond to questions with professionalism, patience, and accuracy.
  • Coordinate new patient intake and update appointment details based on provider availability and patient needs.
  • Reschedule visits, confirm information, and guide callers through next steps for care access.
  • Use active listening and de-escalation techniques to address concerns and maintain a supportive experience.
  • Explain basic billing-related information and route more complex account questions to the appropriate team.
  • Document call details clearly and maintain accurate records within internal healthcare systems.
  • Build rapport with patients, families, and clinical offices while delivering service aligned with healthcare standards.
  • Support call center operations by managing a steady volume of inquiries and prioritizing urgent requests appropriately.

Requirements:

  • At least 2 years of experience in customer service, call center support, or a similar patient-facing role.
  • Working knowledge of basic medical terminology and familiarity with healthcare environments.
  • Experience handling inbound calls, appointment coordination, or client intake activities.
  • Strong verbal communication skills with the ability to show empathy and remain composed in difficult conversations.
  • Ability to de-escalate tense situations and provide thoughtful solutions while maintaining professionalism.
  • Familiarity with patient billing discussions and understanding when to escalate financial questions.
  • Strong attention to detail and ability to accurately enter and update information in electronic systems.
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Work Type:
On-site work
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