CrawlJobs Logo

Medical Customer Service Rep

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , San Francisco

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a Medical Customer Service Rep to support care coordination activities for a healthcare team serving patients, pharmacies, and nursing partners. This Long-term Contract position is based in San Francisco, California, and is ideal for someone who thrives in a high-volume environment, communicates with empathy, and can manage administrative work with accuracy and speed. The person in this role will help keep daily operations running smoothly by coordinating visits, handling service requests, and maintaining organized documentation across multiple systems.

Job Responsibility:

  • Coordinate patient and nursing visit appointments using internal healthcare technology and supporting third-party applications
  • Respond to a steady flow of inbound inquiries from pharmacies, patients, and clinicians while delivering attentive and compassionate service
  • Manage a high daily volume of Zendesk requests, ensuring updates are accurate, timely, and properly documented
  • Confirm scheduled visits and adjust appointments as needed to support efficient care delivery
  • Gather, review, and upload required records and supporting documents to maintain complete case files
  • Balance competing priorities in a fast-moving setting while meeting service expectations and deadlines
  • Work closely with internal teams and external partners to communicate updates, resolve issues, and improve coordination
  • Build productive relationships with specialty pharmacies and nursing networks to support a reliable patient experience
  • Identify opportunities to streamline workflows and share practical recommendations that enhance team operations

Requirements:

  • Prior experience in customer service, call center support, or patient-facing administrative work
  • Working knowledge of basic medical terminology
  • healthcare industry experience is strongly preferred
  • Hands-on experience with Zendesk is required
  • Confidence using multiple digital tools, including Google Workspace and web-based platforms, in a remote or technology-driven setting
  • Strong organization, time management, and follow-through when handling several tasks at once
  • Clear verbal and written communication skills with a detail-focused, service-oriented approach
  • Ability to work independently, use sound judgment, and solve problems with limited supervision
  • A continuous improvement mindset with the ability to adapt quickly during training and ongoing process changes
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Medical Customer Service Rep

Medical Customer Service Rep

We are in search of a Medical Customer Service Rep to join our team in Windham, ...
Location
Location
United States , Windham
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Medical Customer Service Rep or similar role within the healthcare industry
  • Strong understanding and usage of Medical Terminology
  • Proficiency in Radiology practices and procedures
  • Proven ability to Schedule Appointments efficiently and effectively
  • Excellent communication and interpersonal skills
  • Ability to handle sensitive information confidentially
  • Proficiency in using healthcare software systems
  • Ability to work under pressure and handle patient queries promptly
  • High level of professionalism and empathy when dealing with patients
  • Strong multitasking abilities and attention to detail
Job Responsibility
Job Responsibility
  • Efficiently manage inbound customer calls, expecting around 40-50 per day
  • Accurately process customer applications related to medical services
  • Maintain up-to-date and accurate customer records
  • Rename and manage e-faxes as part of the daily operations
  • Assist in scheduling appointments, ensuring a seamless process for customers
  • Utilize your familiarity with medical terminology to assist in customer interactions
  • Ensure appropriate action is taken on customer accounts as needed
  • Conduct data entry tasks with a focus on accuracy and speed
  • Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Bilingual Call Center Rep - Polish

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...
Location
Location
United States
Salary
Salary:
17.00 - 31.30 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent required, some undergraduate education preferred
  • 1 year of customer service experience, call center environment experience preferred
  • A flexible and positive attitude
  • A friendly and nurturing attitude toward our patient population of older adults
  • Experience with EMR (Electronic Medical Record) documentation preferred
  • Ability to multitask, prioritize, and manage time effectively
  • Outstanding phone demeanor and etiquette
  • High level of integrity
  • Proficient PC skills, including basic Microsoft Excel skills
  • Spanish, Mandarin, Cantonese, or Polish speakers preferred
Job Responsibility
Job Responsibility
  • Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
  • Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
  • Data Entry: Accurately enter patient information and appointment details into the scheduling system
  • Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
  • Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
  • Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
  • Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
  • Documentation: Maintain accurate records of all interactions and transactions with patients
What we offer
What we offer
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Fulltime
Read More
Arrow Right

Bilingual Call Center Rep - Mandarin/Cantonese

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...
Location
Location
United States , Remote
Salary
Salary:
17.00 - 31.30 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent required, some undergraduate education preferred
  • 1 year of customer service experience, call center environment experience preferred
  • A flexible and positive attitude
  • A friendly and nurturing attitude toward our patient population of older adults
  • Experience with EMR (Electronic Medical Record) documentation preferred
  • Ability to multitask, prioritize, and manage time effectively
  • Outstanding phone demeanor and etiquette
  • High level of integrity
  • Proficient PC skills, including basic Microsoft Excel skills
  • Spanish, Mandarin, Cantonese, or Polish speakers preferred
Job Responsibility
Job Responsibility
  • Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
  • Provide courteous and professional service to patients, addressing their inquiries and concerns
  • Accurately enter patient information and appointment details into the scheduling system
  • Communicate appointment details and any necessary instructions to patients clearly and effectively
  • Address and resolve any scheduling conflicts or issues promptly
  • Work closely with medical staff and other departments to ensure smooth scheduling operations
  • Conduct follow-up calls to confirm appointments and provide reminders to patients
  • Maintain accurate records of all interactions and transactions with patients
What we offer
What we offer
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Fulltime
Read More
Arrow Right
New

Medical Customer Service Rep

We are looking for a compassionate and composed Medical Customer Service Rep to ...
Location
Location
United States , Dublin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in customer service, call center support, or a related patient-facing role
  • Familiarity with basic medical terminology and common healthcare office procedures
  • Experience handling inbound calls in a fast-paced healthcare or medical office environment
  • Strong communication skills with the ability to remain calm, attentive, and empathetic during difficult conversations
  • Ability to build rapport quickly and provide high-quality service to patients and internal teams
  • Working knowledge of patient intake processes and appointment scheduling coordination
Job Responsibility
Job Responsibility
  • Respond to incoming patient calls promptly and professionally, providing clear guidance and a supportive experience
  • Coordinate new patient intake and update essential information accurately within the appropriate systems
  • Reschedule, confirm, and adjust appointments while ensuring patients understand next steps and timing
  • Address patient concerns with patience and tact, using de-escalation techniques to resolve challenging interactions
  • Build trust with callers by demonstrating empathy, active listening, and a service-focused approach
  • Assist with routine billing-related questions and direct more complex issues to the appropriate department when needed
  • Document call details thoroughly to maintain accurate records and support continuity of care
  • Work closely with clinic staff and operational teams to ensure scheduling and patient service processes run smoothly
What we offer
What we offer
  • medical, vision, dental, life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support a healthcare organi...
Location
Location
United States , Minneapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a call center or customer service environment, preferably within healthcare or health insurance
  • Working knowledge of Medicaid, including eligibility, claims, managed care, and related member services
  • Familiarity with prior authorizations and the ability to explain healthcare processes clearly to members
  • Strong verbal communication skills with the ability to remain attentive to detail and empathetic during frequent member interactions
  • Ability to manage a high volume of calls while maintaining accuracy, attention to detail, and quality service
  • Comfortable using multiple systems and resources to research member information and resolve questions efficiently
  • Proven ability to document information thoroughly and follow established procedures for issue resolution
Job Responsibility
Job Responsibility
  • Handle incoming calls from health plan members and provide clear answers related to coverage, claims activity, and amounts owed to providers
  • Review member benefit information and explain plan details in a way that is easy to understand and aligned with service standards
  • Assist callers with questions involving Medicaid programs, managed care services, and eligibility-related concerns
  • Help members understand prior authorization requirements and direct them through the appropriate next steps for care access
  • Use provider network resources to confirm participating providers and support members in locating appropriate care options
  • Guide members through transportation service coordination and appointment navigation when those services are part of their health plan benefits
  • Document interactions accurately and maintain complete records of inquiries, resolutions, and follow-up needs
  • Escalate complex issues when necessary while ensuring members receive timely and courteous support
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Physician Support Rep III (Float)

Physician Support Specialist must be able to triage incoming calls, schedule pat...
Location
Location
United States of America , Rochester
Salary
Salary:
19.47 - 25.77 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma and Minimum of 2 years of relevant experience required
  • or an equivalent combination of education and experience
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred
  • Demonstrated customer relations skills
  • Strong customer service skills, oral communication and written communication skills are essential
  • Knowledge of eRecord and Microsoft programs are desired
  • The ability to work in a fast-paced, stressful environment, demonstrate efficiency in prioritizing assignments, and the ability to multi-task
Job Responsibility
Job Responsibility
  • Interacts with patients, families, providers, and other offices on the telephone and asses the call to understand needs, prioritize medical concerns, and obtain responses from providers and follow up with patients
  • Schedules all necessary imaging, tests, outpatient procedures, and manages and reviews incoming referrals for proper scheduling and distribution
  • Works with Administrative Assistant to ensure outpatient clinics are opened and closed appropriately
  • Works bump and reminder lists effectively, timely, and accurately
  • Assists providers with contacting families to provide test results and provides support for requesting all necessary medical documents for internal and external needs
  • Attends office staff meetings, schedules and prepares agenda for division meetings
  • Including drafting meeting minutes
  • Provides clerical assistance, including distributing mail, and creating routine and non-routine mail correspondence to families and outside offices
  • Also scans documents and prepares routine faxes
  • Fulltime
Read More
Arrow Right
New

Customer Care Collections Sr. Rep.

The Senior Customer Care Collections Representative is responsible for performin...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work regularly scheduled shifts from Monday-Friday according to US time
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
Job Responsibility
Job Responsibility
  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Fulltime
Read More
Arrow Right
New

Customer Care Collections Sr. Rep.

The Senior Customer Care Collections Representative is responsible for performin...
Location
Location
India , Chennai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work regularly scheduled shifts from Monday-Friday according to US time
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
Job Responsibility
Job Responsibility
  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Fulltime
Read More
Arrow Right