Medical Customer Service Rep

• Respond to incoming patient calls promptly and professionally, providing clear guidance and a supportive experience
• Coordinate new patient intake and update essential information accurately within the appropriate systems
• Reschedule, confirm, and adjust appointments while ensuring patients understand next steps and timing
• Address patient concerns with patience and tact, using de-escalation techniques to resolve challenging interactions
• Build trust with callers by demonstrating empathy, active listening, and a service-focused approach
• Assist with routine billing-related questions and direct more complex issues to the appropriate department when needed
• Document call details thoroughly to maintain accurate records and support continuity of care
• Work closely with clinic staff and operational teams to ensure scheduling and patient service processes run smoothly

• At least 2 years of experience in customer service, call center support, or a related patient-facing role
• Familiarity with basic medical terminology and common healthcare office procedures
• Experience handling inbound calls in a fast-paced healthcare or medical office environment
• Strong communication skills with the ability to remain calm, attentive, and empathetic during difficult conversations
• Ability to build rapport quickly and provide high-quality service to patients and internal teams
• Working knowledge of patient intake processes and appointment scheduling coordination

Exposure to patient billing questions and general healthcare operations is preferred

• medical, vision, dental, life and disability insurance
• 401(k) plan