Medical Customer Service Rep Job at Robert Half (Windham)

Bilingual Call Center Rep - Polish

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Bilingual Call Center Rep - Mandarin/Cantonese

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients, addressing their inquiries and concerns
Accurately enter patient information and appointment details into the scheduling system
Communicate appointment details and any necessary instructions to patients clearly and effectively
Address and resolve any scheduling conflicts or issues promptly
Work closely with medical staff and other departments to ensure smooth scheduling operations
Conduct follow-up calls to confirm appointments and provide reminders to patients
Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

New

Patient Service Rep

Creates the initial electronic health record that serves as the foundation of th...

Location

United States , Lake Geneva

Salary:

19.80 - 29.70 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills
Demonstrated independent thinking and problem-solving skills
Excellent communication (written & verbal), customer service and interpersonal skills
Educate patients on the insurance coverage aspect of their care
Interact with physicians and their staff to resolve issues related to the patient care
Collect and manage payments including cash payments
Strong understanding and comfort level with computer systems and proficient typing skills

Job Responsibility

Creates the initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Knows insurance basics and recognizes commercial and government plans
Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations
May schedule patient appointments, including virtual and procedural
may also coordinate cancellations, reschedules, wait list requests, and recall requests
May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

Territory Manager, Primary Care

As a Primary Care Territory Manager, you will represent Baxter, building trust, ...

Location

United States , Fort Worth

Salary:

60000.00 - 132000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent experience
3+ years of outside sales experience (medical device experience preferred)
Proven medical sales experience through distribution sales with the ability to empower distribution partners to success
Experience selling medical equipment with connectivity is desirable
Outstanding communication, negotiation, organizational, problem solving, facilitation, and presentation skills are essential for success.

Job Responsibility

Call on key target markets including physicians, clinics, ambulatory surgery centers, urgent cares and IDNs
Work with distributor reps and management to promote and sell a large and multifaceted product line
Demonstrate, sell, and in-service medical equipment to physicians and staff
Partner with distributor representatives to enable maximum sales
Prepare and refine a sales plan and forecast for specific target market opportunities
Coordinate with technical and applications support resources to facilitate sales
Use marketing communications to improve product visibility.

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer
Fleet vehicle provided when available
Health and dental coverage starting day one
Insurance coverage for life, accident, short-term and long-term disability
Employee Stock Purchase Plan
401(k) Retirement Savings Plan with company matching

Fulltime

Specimen Collection Technician

Responsible for performing drug screen collection activities (urine drug screen ...

Location

United States , Aiken

Salary:

17.75 USD / Hour

Quest Diagnostics

Expiration Date

Until further notice

Requirements

Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable
Customer service in a service environment
Knowledge of various types of specimen collection procedures (urine, phlebotomy)
The position requires the ability to effectively communicate in English
Organizational skills
Strong interpersonal skills
Strong communication skills
Ability to commit to clerical duties and electronic data entry
Able to manage concerns of customers and employees in a professional manner
Must be available for on-call collections 24/7

Job Responsibility

Communicates appropriately with clients, customers, coworkers and the general public
Greet customers appropriately
Treat all customers in a courteous manner
Keeps information confidential per company and procedural policies
Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution
Remains polite and courteous at all time
Ensures all drug screen specimens and phlebotomy specimens are collected accurately and on time
Collects specimens according to established procedures
Responsible for completing chain of custody forms accurately
Responsible for completing requisitions accurately

What we offer

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option

Fulltime

New

Bpo customer care collections senior rep

The Senior BPO Customer Care Collections Representative is responsible for manag...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Patient Access Rep

This job is responsible for performing a variety of general administrative suppo...

Location

United States , Tacoma

Salary:

23.20 - 30.90 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience is required, two years preferred
Healthcare or Call Center experience preferred

Job Responsibility

Ensuring patient is checked in/out for care
Collecting and entering demographic and financial data in the patient’s medical record
Gathering/validating insurance information using routine methods, scheduling patient appointments
Collecting co-pays, co-insurance and prior balances
Obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures
Working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed

What we offer

Free parking
No nights, weekends or organizationally recognized holidays required
Medical, prescription drug, dental, vision plans
Life insurance
Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
Tuition reimbursement
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Reimbursement Specialist

The Reimbursement Specialist (Skilled Reimbursement/Hospice) will be responsible...

Location

United States , Frisco

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Undergraduate degree is preferred
5 years of healthcare collections/billing experience preferred
Strong understanding of hospice billing regulations (Medicare, Medicaid, commercial
Ability to read and interpret EOBs, remittances, and denial codes
Effective payer follow-up and escalation strategies
Ability to resolve claim holds, rejections, and denial
Ability to identify trends in denials or delay
Root-cause analysis to prevent recurring issues
High attention to detail to ensure clean claims

Job Responsibility

Accurately interprets patient insurance, prescription and other health-related documentation
Conducts medical insurance verifications and investigations for commercial and government payors
Communicates with insurance companies, patients, providers and prescribers to coordinate reimbursement and access solution
Reviews unpaid accounts to determine status and taking appropriate action to ensure payment
Reviews all claims for compliance and completeness for claims submissions
Researches available alternative funding options to reduce patient’s financial burden
Handles high call volumes
Communicates with internal and external departments to facilitate coordination of care
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

What we offer

Medical, Dental and Vision Benefits
Continued Education
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

Fulltime

Medical Customer Service Rep

Robert Half

Location:
United States , Windham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2025

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Medical Customer Service Rep

Robert Half

Location:United States , Windham

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 25, 2025

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Job Posted:
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