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Medical Customer Service Rep

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Windham

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are in search of a Medical Customer Service Rep to join our team in Windham, New Hampshire. As part of our team, you'll be handling customer queries, processing applications, and ensuring accurate record keeping. You'll be working in a fast-paced, dynamic environment and will be instrumental in maintaining the smooth operation of our customer service function.

Job Responsibility:

  • Efficiently manage inbound customer calls, expecting around 40-50 per day
  • Accurately process customer applications related to medical services
  • Maintain up-to-date and accurate customer records
  • Rename and manage e-faxes as part of the daily operations
  • Assist in scheduling appointments, ensuring a seamless process for customers
  • Utilize your familiarity with medical terminology to assist in customer interactions
  • Ensure appropriate action is taken on customer accounts as needed
  • Conduct data entry tasks with a focus on accuracy and speed
  • Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery

Requirements:

  • Proven experience as a Medical Customer Service Rep or similar role within the healthcare industry
  • Strong understanding and usage of Medical Terminology
  • Proficiency in Radiology practices and procedures
  • Proven ability to Schedule Appointments efficiently and effectively
  • Excellent communication and interpersonal skills
  • Ability to handle sensitive information confidentially
  • Proficiency in using healthcare software systems
  • Ability to work under pressure and handle patient queries promptly
  • High level of professionalism and empathy when dealing with patients
  • Strong multitasking abilities and attention to detail
  • Ability to work in a team and collaborate with healthcare professionals
  • Flexibility to work in shifts, if required
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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