Medical Customer Service Rep Job at Robert Half (Windham)

Bilingual Call Center Rep - Polish

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Bilingual Call Center Rep - Mandarin/Cantonese

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients, addressing their inquiries and concerns
Accurately enter patient information and appointment details into the scheduling system
Communicate appointment details and any necessary instructions to patients clearly and effectively
Address and resolve any scheduling conflicts or issues promptly
Work closely with medical staff and other departments to ensure smooth scheduling operations
Conduct follow-up calls to confirm appointments and provide reminders to patients
Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

New

Patient Services Rep I

The Patient Services Rep I provides patient-families with a positive experience ...

Location

United States , Los Angeles

Salary:

43680.00 - 53581.00 USD / Year

Children's Hospital Los Angeles

Expiration Date

Until further notice

Requirements

One year experience in customer service, preferably in a medical front office setting
Basic knowledge of computers, filing and organizational skills required
Ability to deal effectively with the public
High school diploma or GED required

Job Responsibility

Provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, insurance verifications, scheduling and verifying patient appointments

Fulltime

Physician Support Rep III (Float)

Physician Support Specialist must be able to triage incoming calls, schedule pat...

Location

United States of America , Rochester

Salary:

19.47 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School Diploma and Minimum of 2 years of relevant experience required
or an equivalent combination of education and experience
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred
Demonstrated customer relations skills
Strong customer service skills, oral communication and written communication skills are essential
Knowledge of eRecord and Microsoft programs are desired
The ability to work in a fast-paced, stressful environment, demonstrate efficiency in prioritizing assignments, and the ability to multi-task

Job Responsibility

Interacts with patients, families, providers, and other offices on the telephone and asses the call to understand needs, prioritize medical concerns, and obtain responses from providers and follow up with patients
Schedules all necessary imaging, tests, outpatient procedures, and manages and reviews incoming referrals for proper scheduling and distribution
Works with Administrative Assistant to ensure outpatient clinics are opened and closed appropriately
Works bump and reminder lists effectively, timely, and accurately
Assists providers with contacting families to provide test results and provides support for requesting all necessary medical documents for internal and external needs
Attends office staff meetings, schedules and prepares agenda for division meetings
Including drafting meeting minutes
Provides clerical assistance, including distributing mail, and creating routine and non-routine mail correspondence to families and outside offices
Also scans documents and prepares routine faxes

Fulltime

Patient service rep

To provide efficient, effective, quality customer service and practice support t...

Location

United States , Oak Lawn

Salary:

19.80 - 29.70 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult caller/customers/patients
CRT/PC experience in a customer service setting
Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred
Strong communication skills
Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information
Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace
Ability to work under stressful conditions with demanding customers
Ability to lift up to 35 pounds without assistance

Job Responsibility

Greets and accurately registers patients in EMR system verifying essential billing and demographic information
Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently
Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately
Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails
Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results
refers complex issues to practice manager or a clinical staff member, as appropriate
Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed
Notifies patient care area when patient has arrived and is ready to be seen
Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays
Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Patient Service Rep

Creates the initial electronic health record that serves as the foundation of th...

Location

United States , Lake Geneva

Salary:

19.80 - 29.70 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills
Demonstrated independent thinking and problem-solving skills
Excellent communication (written & verbal), customer service and interpersonal skills
Educate patients on the insurance coverage aspect of their care
Interact with physicians and their staff to resolve issues related to the patient care
Collect and manage payments including cash payments
Strong understanding and comfort level with computer systems and proficient typing skills

Job Responsibility

Creates the initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Knows insurance basics and recognizes commercial and government plans
Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations
May schedule patient appointments, including virtual and procedural
may also coordinate cancellations, reschedules, wait list requests, and recall requests
May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

Customer Rep II, Spec Srvcs, Lab

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 1 year of clinical laboratory or medical experience required
Or equivalent combination of education and experience
Valid NYS driver’s license upon hire required

Job Responsibility

Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department
Provides professional and expeditious quality customer service
Investigates and resolves problems internally and externally
Assists with the direction of the daily operations of the department
Coordinates the requisition and report processes
Directs work flow of Customer Support Representatives based on the status of the call queue
Oversees the daily assigned work schedule, including task assignments
Makes ad hoc work schedule adjustments due to situational changes and workload demands
Provides advanced phone support to team for issues needing immediate attention and problem resolution, such as answering questions, speaking directly with clients and/or providing follow up
Serves as resource to Outreach Account team, makes recommendations to improve processes, assists with training, communicates policies and procedures, monitors supplies and provides input on staff performance

Fulltime

Call Center Representative

The call center representative is a frontline resource for our patients, staff a...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center
Experience talking, typing and listening simultaneously in a customer service environment
Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment

Job Responsibility

Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center
The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external
Triages incoming calls to determine caller needs and manage the callers’ expectations with the highest level of customer service and efficiency by utilizing all available software resources
Provides answering service for clinical and administrative departments
Provides code and personal pager management and pager programming after hours, weekends and holidays
Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning
Activates medical and security code teams
Initiates non urgent text pages to administrative and clinical staff
Maintains the on call schedules in the web on call system and Qgenda
makes changes to the schedules after hours as needed

Fulltime

Medical Customer Service Rep

Robert Half

Location:
United States , Windham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2025

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Job Description:

Job Responsibility:

Requirements:

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