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Medical Customer Service Rep

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Francisco

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Medical Customer Service Rep to support home-based care coordination for patients managing chronic conditions. This Contract position is based in San Francisco, California, and focuses on delivering responsive service through phone, ticketing, and scheduling support in a fast-moving healthcare environment. The person in this role will help organize patient visit logistics, maintain accurate documentation, and work closely with pharmacies, nurses, and internal teams to keep operations running smoothly.

Job Responsibility:

  • Coordinate in-home nursing visit schedules using internal systems and external tools to ensure timely patient care
  • Respond to a steady volume of inbound calls from patients, pharmacy partners, and nursing staff with professionalism and urgency
  • Monitor and resolve service requests in Zendesk while keeping records accurate, complete, and up to date
  • Confirm upcoming appointments and adjust visit details as needed to support daily care delivery
  • Gather, review, and upload required documentation to maintain compliance and support continuity of service
  • Manage competing priorities efficiently in a high-volume setting while meeting established turnaround expectations
  • Partner with cross-functional teams to share observations, address workflow challenges, and improve service quality
  • Build productive working relationships with specialty pharmacies and nursing partners to support coordinated care
  • Identify opportunities to streamline administrative processes and contribute ideas that enhance operational performance

Requirements:

  • Previous experience in customer service, call center support, or patient-facing healthcare operations
  • Working knowledge of basic medical terminology and comfort communicating with patients and clinical partners
  • Proficiency with Zendesk and confidence using multiple digital platforms at the same time
  • Strong organizational skills with the ability to manage deadlines, documentation, and frequent task changes
  • Clear verbal and written communication skills with a consistent focus on service quality
  • Ability to work independently, make sound decisions, and stay productive with limited day-to-day direction
  • Demonstrated problem-solving ability and a mindset focused on process improvement
  • Experience with tools such as Google Workspace, Spruce, or similar healthcare support platforms is preferred

Nice to have:

Experience with tools such as Google Workspace, Spruce, or similar healthcare support platforms is preferred

What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Work Type:
On-site work
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