Medical Customer Service Rep Job at Robert Half (San Francisco)

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Medical Customer Service Rep

We are looking for a compassionate and detail-oriented Medical Customer Service ...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center or customer service role, preferably within healthcare or health insurance
Working knowledge of Medicaid, Medicaid eligibility, claims processing, and member service practices
Familiarity with prior authorization processes and provider network navigation
Strong verbal communication skills with the ability to explain complex benefit information in a simple, helpful manner
Comfortable managing a high volume of calls while maintaining accuracy, professionalism, and attention to detail
Ability to document information clearly and use customer service systems efficiently
Proven ability to handle sensitive situations with patience, discretion, and a member-focused approach

Job Responsibility

Handle incoming calls from health plan members and provide clear explanations related to coverage, benefits, and claim status
Assist callers with questions about amounts owed, including billing concerns and statements issued by healthcare providers
Review member eligibility details and help individuals understand Medicaid-related services and managed care plan information
Guide members through provider network options so they can identify appropriate participating healthcare professionals and facilities
Explain medical authorization guidelines and help members understand when prior approval may be required for certain services
Support members with coordinating transportation arrangements and navigating scheduling options tied to their health plan benefits
Document customer interactions thoroughly and maintain accurate records of inquiries, actions taken, and follow-up needs
Deliver empathetic, high-quality service while meeting standards in a high-volume customer support environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support patient outreach an...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center operations, patient outreach, telesales, or enrollment support
Ability to communicate effectively with patients and build rapport over the phone in a detail-oriented manner
Comfortable working in a high-volume outbound calling environment with performance-driven goals
Familiarity with basic medical terminology and the ability to use it appropriately during patient conversations
Experience documenting interactions in Salesforce or a comparable CRM platform is preferred
Ability to work independently in a remote setting while managing priorities and meeting deadlines
Background in patient interaction, inbound call handling, or patient billing support is a plus

Job Responsibility

Conduct a high volume of outbound calls each day to engage prospective patients and introduce available program offerings
Describe healthcare program features in a clear and supportive way, helping patients understand benefits and next steps for enrollment
Address patient questions, concerns, and hesitations with professionalism while encouraging informed participation
Record call details, outreach activity, and enrollment progress accurately within Salesforce and related tracking systems
Reconnect with prospective patients through timely follow-up communications to maintain momentum throughout the enrollment cycle
Collaborate with team members to meet enrollment objectives and contribute to overall outreach success
Manage multiple active patient conversations at once while maintaining attention to detail and a positive customer experience

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support patients and health...

Location

United States , Waterbury

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, call center support, or a related patient-facing environment
Working knowledge of basic medical terminology used in healthcare or patient service settings
Experience handling inbound calls and managing multiple conversations efficiently throughout the day
Familiarity with patient billing inquiries and the ability to explain account-related information clearly
Strong verbal communication skills with a compassionate, detail-oriented approach to patient interaction
Ability to direct patients appropriately and recognize when issues should be escalated for further assistance
Strong attention to detail and accuracy when recording information and completing follow-up tasks

Job Responsibility

Respond to inbound calls from patients and other callers, providing courteous and efficient service in a fast-paced support setting
Assist individuals with questions related to patient accounts, billing matters, and general service concerns while maintaining accuracy and empathy
Explain basic healthcare-related information using appropriate medical terminology in a clear and understandable manner
Route callers to the correct department, provider, or resource based on the nature of their needs
Document conversations, updates, and follow-up details accurately within company systems
Address patient concerns professionally and escalate more complex issues when additional support is needed
Maintain confidentiality and handle all interactions in accordance with organizational standards and privacy expectation

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Fulltime

Medical Customer Service Rep

We are looking for a compassionate Medical Customer Service Rep to support patie...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar patient-facing role.
Working knowledge of basic medical terminology and familiarity with healthcare environments.
Experience handling inbound calls, appointment coordination, or client intake activities.
Strong verbal communication skills with the ability to show empathy and remain composed in difficult conversations.
Ability to de-escalate tense situations and provide thoughtful solutions while maintaining professionalism.
Familiarity with patient billing discussions and understanding when to escalate financial questions.
Strong attention to detail and ability to accurately enter and update information in electronic systems.

Job Responsibility

Answer inbound patient calls and respond to questions with professionalism, patience, and accuracy.
Coordinate new patient intake and update appointment details based on provider availability and patient needs.
Reschedule visits, confirm information, and guide callers through next steps for care access.
Use active listening and de-escalation techniques to address concerns and maintain a supportive experience.
Explain basic billing-related information and route more complex account questions to the appropriate team.
Document call details clearly and maintain accurate records within internal healthcare systems.
Build rapport with patients, families, and clinical offices while delivering service aligned with healthcare standards.
Support call center operations by managing a steady volume of inquiries and prioritizing urgent requests appropriately.

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

Medical Customer Service Rep

We are looking for a compassionate and composed Medical Customer Service Rep to ...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a related patient-facing role
Familiarity with basic medical terminology and common healthcare office procedures
Experience handling inbound calls in a fast-paced healthcare or medical office environment
Strong communication skills with the ability to remain calm, attentive, and empathetic during difficult conversations
Ability to build rapport quickly and provide high-quality service to patients and internal teams
Working knowledge of patient intake processes and appointment scheduling coordination

Job Responsibility

Respond to incoming patient calls promptly and professionally, providing clear guidance and a supportive experience
Coordinate new patient intake and update essential information accurately within the appropriate systems
Reschedule, confirm, and adjust appointments while ensuring patients understand next steps and timing
Address patient concerns with patience and tact, using de-escalation techniques to resolve challenging interactions
Build trust with callers by demonstrating empathy, active listening, and a service-focused approach
Assist with routine billing-related questions and direct more complex issues to the appropriate department when needed
Document call details thoroughly to maintain accurate records and support continuity of care
Work closely with clinic staff and operational teams to ensure scheduling and patient service processes run smoothly

What we offer

medical, vision, dental, life and disability insurance
401(k) plan

Fulltime

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support care coordination a...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, call center support, or patient-facing administrative work
Working knowledge of basic medical terminology
healthcare industry experience is strongly preferred
Hands-on experience with Zendesk is required
Confidence using multiple digital tools, including Google Workspace and web-based platforms, in a remote or technology-driven setting
Strong organization, time management, and follow-through when handling several tasks at once
Clear verbal and written communication skills with a detail-focused, service-oriented approach
Ability to work independently, use sound judgment, and solve problems with limited supervision
A continuous improvement mindset with the ability to adapt quickly during training and ongoing process changes

Job Responsibility

Coordinate patient and nursing visit appointments using internal healthcare technology and supporting third-party applications
Respond to a steady flow of inbound inquiries from pharmacies, patients, and clinicians while delivering attentive and compassionate service
Manage a high daily volume of Zendesk requests, ensuring updates are accurate, timely, and properly documented
Confirm scheduled visits and adjust appointments as needed to support efficient care delivery
Gather, review, and upload required records and supporting documents to maintain complete case files
Balance competing priorities in a fast-moving setting while meeting service expectations and deadlines
Work closely with internal teams and external partners to communicate updates, resolve issues, and improve coordination
Build productive relationships with specialty pharmacies and nursing networks to support a reliable patient experience
Identify opportunities to streamline workflows and share practical recommendations that enhance team operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support a healthcare organi...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center or customer service environment, preferably within healthcare or health insurance
Working knowledge of Medicaid, including eligibility, claims, managed care, and related member services
Familiarity with prior authorizations and the ability to explain healthcare processes clearly to members
Strong verbal communication skills with the ability to remain attentive to detail and empathetic during frequent member interactions
Ability to manage a high volume of calls while maintaining accuracy, attention to detail, and quality service
Comfortable using multiple systems and resources to research member information and resolve questions efficiently
Proven ability to document information thoroughly and follow established procedures for issue resolution

Job Responsibility

Handle incoming calls from health plan members and provide clear answers related to coverage, claims activity, and amounts owed to providers
Review member benefit information and explain plan details in a way that is easy to understand and aligned with service standards
Assist callers with questions involving Medicaid programs, managed care services, and eligibility-related concerns
Help members understand prior authorization requirements and direct them through the appropriate next steps for care access
Use provider network resources to confirm participating providers and support members in locating appropriate care options
Guide members through transportation service coordination and appointment navigation when those services are part of their health plan benefits
Document interactions accurately and maintain complete records of inquiries, resolutions, and follow-up needs
Escalate complex issues when necessary while ensuring members receive timely and courteous support

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Fulltime

Customer Service Rep

We are seeking a highly-motivated Customer Service Rep/Registered Pharmacy Techn...

Location

United States , Spring Valley

Salary:

Not provided

Fagron

Expiration Date

Until further notice

Requirements

Current Nevada Pharmacy Technician License
High school diploma or general education degree (GED)
At least one year of related experience and/or training, or equivalent combination of education and experience
Possess strong communication skills, be organized, and detail oriented
Basic computer skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
Interested candidates must be enthusiastic, professional, and self-directed

Job Responsibility

Talks with customers by phone and receives orders for office use products and prep calls to transfer new prescriptions to Tampa or Las Vegas pharmacist or responds to customer questions and/or requests for information including billing, order status, delivery status, etc.
Answers telephone and directs calls to pharmacists and/or other pharmacy personnel, or takes necessary messages
Emails customer product information requests, product literature, and customer training on myAnazao to appropriate Sales Territory representative
Receives office use orders and prescriptions from pharmacist for processing into pharmacy computer system. Enters information into computer system accurately for pharmacy to fill medications
Receives and processes prescriptions via fax, mail and online ordering systems.
Verifies and/or updates accuracy of patient information
i.e. address, allergies, etc.
Ensures security of Protected Health Information as per HIPAA requirements
Enters new prescription orders into the computer system and enters credit card payment for patient pay prescriptions when appropriate. Communicates with customer desired ship type when receiving verbal order if applicable
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

What we offer

401(k)
health insurance coverage for you and your dependents
paid holidays
PTO
Volunteer Paid Time Off

Fulltime

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