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Medical/Customer Experience Specialist - (6 month Maternity Cover) Location: Home / Remote Start date: asap Hourly rate: £55,000 per year Duration: 6 months with possible extension to become permanent Hybrid: 3 days per week to visit UK based clinicians and 2 days working from home
Job Responsibility:
Build and nurture strong relationships with clinical teams and healthcare providers
Act as a trusted advisor and main point of contact for customers, addressing challenges and providing tailored solutions
Deliver engaging and comprehensive clinical training sessions to ensure clinicians are confident in using our features
Develop and execute initiatives to increase awareness of the importance of regular ear and hearing checks
Conduct regular customer site visits to monitor progress, provide support, and conduct educational workshops
Requirements:
A background in clinical healthcare or audiology, with proven experience in delivering effective training
Excellent relationship-building skills, whether over the phone or in-person
The ability to analyse data and draw insights to inform customer strategies
A proactive and solution-focused mindset, capable of thriving in a fast-paced environment
A willingness to travel extensively across the UK, holding a valid UK driving license