Medical Copay Card Coordinator, CVS Health

CVS Health

Location:
United States, Monroeville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

CVS Health Specialty Pharmacy has an opportunity for a Medical Copay Card Coordinator to ensure timely and accurate billing for outstanding claims while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. This role works in a fast paced and team focused environment to ensure timely and accurate billing to insurance providers.

Job Responsibility:

Third party insurance claim billing associated with the dispensing medication and using the bill method required by the payer
Transmit or submit claims (paper/electronic) to insurance payors and other third parties for reimbursement
Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information and therapy changes
Maintain supporting and chronological notes that detail action taken to resolve billing edits
Maintain patient demographic and insurance information and data collections systems
Research and respond to insurance companies and governmental payors regarding billing issues or related questions
Contact patients, physician's offices or insurance carriers as needed to expedite billing claims

Requirements:

1 year of Healthcare Insurance Billing or related experience
Customer service skills with the ability to work in a team environment
Experience using Microsoft Office products specifically Excel, Outlook, and Word
Must live within a 1-hour commute from Monroeville, PA

Nice to have:

Insurance billing or collections experience
Ability to prioritize daily tasks
Customer service in a healthcare environment
Experience working in a healthcare reimbursement system
Effective customer service skills and experience that shows ability to work in a team environment
Working knowledge of medical terminology
Attention to detail
Effective problem solving and decision-making skills
Ability to communicate with clientele in a professional manner
both verbally and written

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Free parking

Additional Information:

Job Posted:
October 03, 2025

Expiration:
October 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Medical Copay Card Coordinator