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Join our team as a Medical Collector I and play a crucial role in our revenue cycle operations. The Medical Collector will be the go-to specialist for managing outstanding insurance claims, navigating denials, and ensuring timely and accurate reimbursements. This is a dedicated collections role requiring persistence, attention to detail, and excellent communication as you collaborate with a talented healthcare billing team onsite.
Job Responsibility:
Proactively follow up on outstanding insurance claims to secure accurate and prompt payment
Investigate denials, prepare and submit persuasive appeals
Research and resolve claim rejections and billing discrepancies
Manage collections activity for various payer types
Review aging reports to identify, prioritize, and follow up on aged accounts
Accurately document all collection activities and follow-ups in the billing system
Communicate professionally with insurance representatives to resolve payment issues
Field inbound patient calls regarding statements and billing inquiries, providing clear and courteous support
Partner with internal billing and coding teams to resolve complex claim matters
Consistently meet or exceed established productivity and quality standards
Requirements:
1–3 years of healthcare collections experience
Experience with multi-specialty medical claims strongly preferred
Strong knowledge of insurance follow-up, denial management, and the appeals process