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We are seeking a driven and hands-on Medical Collections Team Supervisor to lead and develop a team of Patient Care Representatives. This leader will play a critical role in driving performance, ensuring compliance, and delivering excellent customer service in a medical collections and billing environment. You’ll partner with management to refine workflows, meet client and regulatory standards, and champion continuous process improvement.
Job Responsibility:
Lead the team by example, establishing high standards for performance, quality, and regulatory compliance
Mentor, coach, and develop team members through real-time feedback, quality reviews, and ongoing training
Manage daily workflow, monitoring and directing team productivity according to established metrics
Address escalated patient/customer calls, resolve complex billing or insurance issues, and facilitate dispute resolutions as needed
Review and analyze production and quality reports, identifying trends and improvement opportunities
Conduct regular team meetings, stand-ups, and training sessions to maintain communication and engagement
Act as a subject matter expert on internal technology, systems, and medical collections processes
Support recruitment, scheduling, performance reviews, and participate in special projects as assigned
Requirements:
2+ years’ experience in a medical collections, revenue cycle, or healthcare billing environment preferred
Prior supervisory or team lead experience strongly desired
In-depth knowledge of medical revenue cycle, patient billing, and insurance processes
Excellent communication, interpersonal, and conflict resolution skills
Ability to coach, mentor, motivate others, and drive team accountability
Proficient with EHR and billing software (e.g., Epic) and office productivity tools
Adaptable, analytical, and committed to continuous improvement
What we offer:
medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training
access to top jobs, competitive compensation and benefits