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Medical Collections Team Supervisor

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Robert Half

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Location:
United States , Lima

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a driven and hands-on Medical Collections Team Supervisor to lead and develop a team of Patient Care Representatives. This leader will play a critical role in driving performance, ensuring compliance, and delivering excellent customer service in a medical collections and billing environment. You’ll partner with management to refine workflows, meet client and regulatory standards, and champion continuous process improvement.

Job Responsibility:

  • Lead the team by example, establishing high standards for performance, quality, and regulatory compliance
  • Mentor, coach, and develop team members through real-time feedback, quality reviews, and ongoing training
  • Manage daily workflow, monitoring and directing team productivity according to established metrics
  • Address escalated patient/customer calls, resolve complex billing or insurance issues, and facilitate dispute resolutions as needed
  • Review and analyze production and quality reports, identifying trends and improvement opportunities
  • Conduct regular team meetings, stand-ups, and training sessions to maintain communication and engagement
  • Act as a subject matter expert on internal technology, systems, and medical collections processes
  • Support recruitment, scheduling, performance reviews, and participate in special projects as assigned

Requirements:

  • 2+ years’ experience in a medical collections, revenue cycle, or healthcare billing environment preferred
  • Prior supervisory or team lead experience strongly desired
  • In-depth knowledge of medical revenue cycle, patient billing, and insurance processes
  • Excellent communication, interpersonal, and conflict resolution skills
  • Ability to coach, mentor, motivate others, and drive team accountability
  • Proficient with EHR and billing software (e.g., Epic) and office productivity tools
  • Adaptable, analytical, and committed to continuous improvement
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
  • access to top jobs, competitive compensation and benefits

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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