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Aspen Infusion Logo Aspen Infusion · Finance

Medical Collections Specialist

United States, Chandler 20.00 - 24.00 USD / Hour · Job Posted February 13, 2026
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Job Description

The Medical Collection Specialist is responsible for ensuring the timely submission of electronic and/or paper claims, monitoring claim status, researching rejections and denials, documenting related account activities, posting adjustments, payer projects, and other duties assigned.

Job Responsibility

  • Submit written appeals to payers to overcome denials
  • Follow-up with the payer to facilitate uninterrupted cash flow
  • Answer questions from customers and payers
  • Adhere to all practice policies related to HIPAA and Medicare Compliance
  • Provide feedback to management regarding account issues
  • Contribute to the objectives and outcomes as directed
  • Collect delinquent accounts by establishing payment arrangements with patients that include monitoring payments and following up with payments when lapses occur
  • Help manage the A/R by performing all aspects of the account follow-up on self-pay accounts or accounts with patient liability to ensure timely collection of assignments to the collection agency
  • Assist in the processing of insurance claims including working the denials from the clearing house
  • Analyzing and researching denials
  • Follows Best Practices regarding initial follow-up/first contact at 21- 28 days for insurance claims and subsequent follow-up every 10-14 days

Requirements

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
  • Knowledge of home infusion billing/coding and CareTend software preferred
  • Computer skills required: Microsoft Office Suite, Google Suite, spreadsheets, use of Internet and Email
  • Perform follow-up activities in a timely manner on all accounts to ensure prompt payments
  • Minimum (2) years of experience in a medical office setting
  • Knowledge of Medicare, Medicaid, and Commercial payer collections
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