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We are seeking a Collections Specialist with hospital experience to manage patient account collections and ensure timely payment while maintaining compliance with hospital financial policies. This fully remote role is responsible for contacting patients, insurance companies, and internal departments to resolve outstanding balances and support revenue cycle objectives.
Job Responsibility:
Contact patients via phone, email, and mail regarding past-due balances
Follow up with insurance companies and third-party payers to resolve unpaid claims
Review patient accounts for accuracy, applying payments, adjustments, and necessary corrections
Set up payment arrangements for patients in accordance with hospital policies
Document all interactions and account updates in the hospital financial system
Collaborate with hospital departments to resolve account disputes and clarify billing questions
Escalate complex issues to management as needed
Support month-end reporting and collection metrics tracking
Requirements:
Previous hospital collections experience required
Familiarity with patient billing, insurance follow-up, and revenue cycle processes
Strong communication and negotiation skills
Ability to work independently in a fully remote environment
Experience with financial or billing software preferred
Detail-oriented and organized, able to manage multiple accounts and follow-ups