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Robert Half is seeking a detail-oriented Medical Collections Specialist to join our healthcare team. This role plays a critical part in ensuring timely and accurate collection of outstanding medical payments, supporting revenue cycle management, and maintaining high standards of patient communication and confidentiality.
Job Responsibility:
Manage and collect payments from patients, insurance companies, and other payers
Review accounts, research discrepancies, and resolve billing issues efficiently
Apply knowledge of revenue cycle management processes to achieve outstanding recovery rates
Maintain accurate patient records in accordance with HIPAA and internal compliance guidelines
Utilize electronic health record (EHR) systems (e.g., Epic) for payment tracking and documentation
Partner with internal departments to support month-end close and reporting
Communicate with patients regarding billing questions and payment arrangements
Coordinate with patient access and scheduling teams to resolve insurance or eligibility challenges
Uphold a high level of customer service and professionalism with all parties
Requirements:
2+ years of experience in medical billing or collections in a healthcare setting
Familiarity with Epic or similar EHR platforms preferred
Understanding of revenue cycle management, patient access, and HIPAA compliance
Strong communication, negotiation, and organizational skills
Proficient with MS Office and medical billing software
Ability to manage multiple priorities and deadlines
High school diploma or equivalent required
associate’s or bachelor’s degree in healthcare administration or a related field preferred
What we offer:
Competitive compensation and benefits package
medical, vision, dental, and life and disability insurance