Medical Call Center Representative Job at Robert Half (Little Rock)

Medical Call Center Representative

Robert Half is seeking a detail‑oriented, patient‑focused Remote Medical Call Ce...

Location

United States , Boise

Salary:

18.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of call center, customer service, medical billing, patient financial services, and/or related
Ability to handle back‑to‑back calls for the majority of the workday with a calm, positive demeanor
Strong communication skills with the ability to simplify complex billing information
High attention to detail and comfort navigating multiple systems at once
Reliable high‑speed internet and a distraction‑free workspace
Team‑oriented mindset with the ability to meet performance expectations

Job Responsibility

Answer high‑volume, continuous inbound calls from patients with billing questions
Review account details, statements, insurance information, and payment histories while on the call
Clearly explain charges, balances, payment options, and next steps in a professional, empathetic manner
Document all call activity and patient interactions accurately in the system
Collaborate with internal billing, insurance, and revenue cycle teams when escalations or follow‑ups are needed
Maintain department standards for call quality, accuracy, productivity, and patient satisfaction
Protect patient information and adhere to HIPAA and all compliance guidelines

What we offer

Fully remote work environment
Consistent full‑time schedule
Training and ongoing support
Opportunities for growth within the organization
A mission‑driven team committed to exceptional patient experience
medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Call Center Representative

This position has the option to work remote after a 4-week minimum onsite traini...

Location

United States , Edmonds

Salary:

25.25 - 35.67 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

6 months of office and/or call center, customer service or healthcare experience
Familiarity with medical terminology and proficient in Microsoft Office products
Previous call center or health care or customer service experience preferred
Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
Ability to problem solve and multi-task
keep confidences
knowledge of scheduling parameters, insurance concepts and patient registration software
Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
Ability to meet and exceed service components of this position
knowledge of how to handle calls that are emergent in nature

Job Responsibility

Help patients and their families by providing essential operational support and scheduling services
Answer incoming requests and assist patients based on their individual needs
Schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions
Maintain patient confidentiality and provide each caller with extraordinary and efficient customer service
Communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient

What we offer

Health/dental/vision
FSA and HSA spending accounts
2 retirement plans
Paid vacation and sick time
Adoption assistance
Wellness program
Life insurance
Tuition reimbursement

Fulltime

Call Center Representative

This position has the option to work remote after a 4-week minimum onsite traini...

Location

United States , Edmonds

Salary:

25.25 - 35.67 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

6 months of office and/or call center, customer service or healthcare experience
Familiarity with medical terminology and proficient in Microsoft Office products
Previous call center or health care or customer service experience preferred
Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
Ability to problem solve and multi-task
keep confidences
knowledge of scheduling parameters, insurance concepts and patient registration software
Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
Ability to meet and exceed service components of this position
knowledge of how to handle calls that are emergent in nature

Job Responsibility

Help our patients and their families by providing essential operational support and scheduling services
Represent VMMC during initial phone contact, answering incoming requests and assisting patients based on their individual needs
Schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions
Maintain patient confidentiality
Provide each caller with extraordinary and efficient customer service
Communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient

What we offer

Health/dental/vision
FSA and HSA spending accounts
2 retirement plans
Paid vacation and sick time
Adoption assistance
Wellness program
Tuition reimbursement

Inbound Call-Center Representative

Inbound Call Center Representative. As an Inbound Call Center Representative, yo...

Location

United States , Shreveport

Salary:

19.00 USD / Hour

Aveanna Healthcare

Expiration Date

Until further notice

Requirements

Minimum of 2 years’ experience in a call center environment
Minimum of 1 years’ experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
High-school diploma or GED

Job Responsibility

Manage 40-50 inbound calls per day with compassion and empathy
Represent Aveanna and its values as the first point of contact
Support branch operations and compliance by maintaining an organized office environment, monitoring enteral formula storage temperatures, conducting routine safety checks, managing inventory of supplies and equipment, maintaining clean and dirty equipment areas, assisting customers/vendors/surveyors during visits

What we offer

Equipment Provided
Fun, Inclusive Work Environment
Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
6 Paid Holidays
Supportive Team with Role-Based Training
Internal Opportunities for Growth
Interactive Clubs and Engagement Opportunities

Call Center Representative

Provides communication support services to the patients of the University of Roc...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
1 year of customer service experience

Job Responsibility

Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to inquiries, handle billing inquiries, handle complaints and provide basic technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Assesses urgency and determines appropriate action or referral source
Accurately uses business systems to navigate, interpret, analyze, report, troubleshoot, schedule, register, record, and document
Answers patient calls using expert knowledge while adhering to protocols
Determines when to contact Administrators, on call physicians, Security or Public Relations
Researches, resolves, and documents non-routine paging issues
Performs disaster protocols as required

Fulltime

Call Center Representative-2

Provides communication support services to the patients of the University of Roc...

Location

United States of America , Brighton

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
1 year of customer service experience
Or equivalent combination of education and experience

Job Responsibility

Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations
Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols
Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
Researches, resolves, and documents non-routine paging issues
Performs disaster protocols as required

Parttime

Call Center Representative II

Provides communication support services, including general clerical, general inf...

Location

United States of America , Brighton

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
1 year of customer service experience

Job Responsibility

Provides communication support services, including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations
Assesses the urgency of the situation and determines the appropriate action or referral source
Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols
Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care

Fulltime

Call Center Representative II

Provides communication support services to patients of the University of Rochest...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School Diploma required
1 year of customer service experience required

Job Responsibility

Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to inquiries, handle billing inquiries, handle complaints, provide technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Makes independent decisions to transfer, refer or resolve emergent situations
Assesses urgency and determines appropriate action or referral source
Uses business systems/software to navigate, interpret, analyze, report, troubleshoot, schedule appointments, register patients, record information, document problem resolutions
Answers patient calls using expert knowledge while adhering to specific protocols
Determines when to contact Administrators, on call physicians, Security, or Public Relations
Researches, resolves and documents non-routine paging issues

Fulltime

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Medical Call Center Representative

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