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The Medical Billing Support Services play a critical part in ensuring the efficiency and accuracy of cash receipt processing, billing, and collections within the healthcare industry. This position offers an opportunity to work collaboratively across departments to optimize revenue cycle operations while maintaining compliance and quality standards.
Job Responsibility:
Process cash receipts, both automated and manual, ensuring accuracy and adherence to billing systems and procedures
Investigate and resolve issues related to unapplied cash receipts, escalating complex cases when necessary
Review and analyze patient eligibility and pending recoupment statuses to take appropriate actions
Evaluate credit balances and issue timely refunds to payers with accuracy
Collaborate with Finance and other Revenue Cycle teams to improve cash posting, reconciliation, and balancing processes
Communicate payment posting and refund-related issues to management for prompt resolution
Verify payer information, resubmit claims, and ensure proper application of payments
Perform cross-trained tasks such as charge entry, insurance eligibility verification, and resolving billing edits
Handle customer service interactions, addressing patient payment concerns and resolving self-pay credit balances
Participate in special projects, including audits, compliance reviews, and unique billing and collections scenarios
Requirements:
Minimum of 3 years of experience in medical billing, coding, or collections within the healthcare industry
Strong knowledge of medical claims processing and payment posting
Proficiency in handling medical appeals and resolving billing discrepancies
Ability to analyze and resolve complex cash receipt issues efficiently
Experience with insurance verification and eligibility confirmation processes
Excellent communication skills to interact with patients, payers, and internal teams
Proven ability to meet productivity and quality standards consistently
Familiarity with healthcare compliance and audit procedures
What we offer:
medical, vision, dental, and life and disability insurance