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Medical Billing Support Services

United States, Los Angeles · Job Posted March 24, 2026
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Job Description

The Medical Billing Support Services play a critical part in ensuring the efficiency and accuracy of cash receipt processing, billing, and collections within the healthcare industry. This position offers an opportunity to work collaboratively across departments to optimize revenue cycle operations while maintaining compliance and quality standards.

Job Responsibility

  • Process cash receipts, both automated and manual, ensuring accuracy and adherence to billing systems and procedures
  • Investigate and resolve issues related to unapplied cash receipts, escalating complex cases when necessary
  • Review and analyze patient eligibility and pending recoupment statuses to take appropriate actions
  • Evaluate credit balances and issue timely refunds to payers with accuracy
  • Collaborate with Finance and other Revenue Cycle teams to improve cash posting, reconciliation, and balancing processes
  • Communicate payment posting and refund-related issues to management for prompt resolution
  • Verify payer information, resubmit claims, and ensure proper application of payments
  • Perform cross-trained tasks such as charge entry, insurance eligibility verification, and resolving billing edits
  • Handle customer service interactions, addressing patient payment concerns and resolving self-pay credit balances
  • Participate in special projects, including audits, compliance reviews, and unique billing and collections scenarios

Requirements

  • Minimum of 3 years of experience in medical billing, coding, or collections within the healthcare industry
  • Strong knowledge of medical claims processing and payment posting
  • Proficiency in handling medical appeals and resolving billing discrepancies
  • Ability to analyze and resolve complex cash receipt issues efficiently
  • Experience with insurance verification and eligibility confirmation processes
  • Excellent communication skills to interact with patients, payers, and internal teams
  • Proven ability to meet productivity and quality standards consistently
  • Familiarity with healthcare compliance and audit procedures

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

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