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Medical Billing Support Services Associate

United States, Los Angeles · Job Posted April 23, 2026
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Job Description

The Medical Billing Support Services Associate I coordinate and performs all aspects of the processing of cash receipts from automated and manual payers in accordance with training materials, scripts, and standard operating procedures. Position also performs a variety of duties which may include reviewing overpayments, credits and recoupments. Making phone calls and/or using payers web portals to check patient eligibility or confirming status of pending recoupments. This role is a Hybrid Remote role. Candidate must live with in Los Angeles County.

Job Responsibility

  • Coordinate and performs all aspects of the processing of cash receipts from automated and manual payers in accordance with training materials, scripts, and standard operating procedures
  • Performs a variety of duties which may include reviewing overpayments, credits and recoupments
  • Making phone calls and/or using payers web portals to check patient eligibility or confirming status of pending recoupments

Requirements

  • Understand the practice billing and collection system and process requirements for the automated and manual cash posting, batch balancing and reconciliation of cash receipts in the insurance billing process
  • Researches and analyzes un-posted cash on hand and unapplied cash to ensure timely posting and resolution
  • Investigate unapplied cash receipts and resolve or escalate in a timely manner to lead or supervisor
  • Reverses balance to credit or debit if charges were improperly billed
  • Contacts insurance carriers as necessary to determine correct payment application
  • Reviews correspondences related to refunds and or recoupments. Takes the necessary actions such as issuing a refund request or sending a dispute/appeal to the payer
  • Responsible for evaluating credit balances and ensuring that refunds are issued to the appropriate payer in a timely and accurate manner
  • Work with Finance and other Revenue Cycle Departments to optimize the cash posting, balancing and reconciliation process
  • Communicates issues related to payment posting and refunds from payers to management
  • Updates correct payer and resubmits claims to the payers
  • Consistently meets/exceeds productivity and quality standards
  • Cross trained and performs billing processes such as charge entry, insurance verification of eligibility and ensuring correct payer is billed, reviewing, and resolving billing edits from worklists
  • Cross trained and performs customer service duties as such as answering patient phone calls, patient email inquiries or division email inquiries related to patient balances
  • Contacting insurance payers on behalf of the patient and or with the patient on the call to resolve patient responsibility concerns. Review and resolve self-pay credit balances
  • Special projects assigned by leadership for example annual audits, escheatment reviews, payer projects, compliance monthly audits
  • Special billing and collections for LOAs
  • Special billing and collections for Case Rates
  • Special billing and collections for Embassy Services
  • Performs other related duties as assigned by management team

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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