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Medical Billing Specialist

United States, Indianapolis · Job Posted June 15, 2026
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Job Description

We are seeking a dedicated and detail-oriented Coordination of Benefits Specialist to support patients in resolving complex insurance billing and claim denial issues. This role is ideal for someone who thrives in high-volume, fast-paced environments and is passionate about advocating for patients while navigating insurance processes. The primary focus is resolving Coordination of Benefits (COB) claim denials by serving as the liaison between patients and insurance carriers. A significant portion of the role involves direct communication through inbound/outbound calls, including three-way calls with patients and insurance representatives.

Job Responsibility

  • Oversee and support the Coordination of Benefits Denial workflow within the team
  • Serve as the primary liaison between patients and insurance companies
  • Conduct high-volume outreach via phone calls, letters, and text messaging
  • Facilitate three-way calls between patients and insurance representatives to resolve claim issues
  • Investigate accounts thoroughly to ensure accurate and optimal claim resolution
  • Drive insurance payment resolution through effective follow-up and advocacy
  • Maintain detailed documentation of account activity and outcomes
  • Manage an assigned workload of approximately 3,000 accounts across multiple payers
  • Collaborate with team members to ensure consistency and accuracy in resolution strategies

Requirements

  • Minimum of 2+ years of experience in insurance follow-up, denials management, or medical billing
  • Strong understanding of insurance billing processes and Coordination of Benefits (COB) rules
  • Experience working within HIPAA-regulated environments
  • Proven customer service and patient interaction experience
  • Ability to effectively challenge and push back on insurance carriers when appropriate
  • Strong problem-solving, analytical, and communication skills
  • Experience working in electronic health record systems, preferably Epic
  • Proficiency with Microsoft tools, including Microsoft SharePoint

Nice to have

Familiarity with call center systems such as Genesys is a plus

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

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