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Medical Billing Associate - Patient Services

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Luna

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Location:

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Contract Type:
Not provided

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Salary:

15.00 - 20.00 USD / Hour

Job Description:

Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!

Job Responsibility:

  • Answer inbound patient phone calls as they come in
  • Manages Copay Collections and communicates with other departments, for any needs/patient reach out
  • Create Partner cases Daily
  • Weekly posting of late cancels
  • Daily review of patient electronic communications and delegation as needed
  • Create and maintain billing ledgers for patients with specific requests for their insurances
  • Assist other teammates in larger projects as needed
  • Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
  • Maintains industry level working knowledge of medical billing occurring in Luna
  • Support Admin functions
  • Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
  • Achieves goals set by management
  • Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
  • Performs Ad Hoc tasks at managers discretion

Requirements:

  • Typically requires a minimum of 1 year of related experience
  • Strong attention to detail and time management skills
  • A positive attitude and an eagerness to learn
What we offer:
  • Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
  • Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
  • Paid Time Off with holiday
  • Medical, dental & vision insurance on the first of the month following start date

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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