CrawlJobs Logo

Medical Billing Associate - Patient Services

getluna.com Logo

Luna

Location Icon

Location:

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

15.00 - 20.00 USD / Hour

Job Description:

Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!

Job Responsibility:

  • Answer inbound patient phone calls as they come in
  • Manages Copay Collections and communicates with other departments, for any needs/patient reach out
  • Create Partner cases Daily
  • Weekly posting of late cancels
  • Daily review of patient electronic communications and delegation as needed
  • Create and maintain billing ledgers for patients with specific requests for their insurances
  • Assist other teammates in larger projects as needed
  • Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
  • Maintains industry level working knowledge of medical billing occurring in Luna
  • Support Admin functions
  • Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
  • Achieves goals set by management
  • Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
  • Performs Ad Hoc tasks at managers discretion

Requirements:

  • Typically requires a minimum of 1 year of related experience
  • Strong attention to detail and time management skills
  • A positive attitude and an eagerness to learn
What we offer:
  • Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
  • Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
  • Paid Time Off with holiday
  • Medical, dental & vision insurance on the first of the month following start date

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Medical Billing Associate - Patient Services

Entry-Level Medical Coding & Billing Specialist

A respected healthcare organization is seeking an Entry-Level Medical Coding & B...
Location
Location
United States , Baltimore
Salary
Salary:
20.00 - 28.00 USD / Hour
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED (Associate’s degree or medical billing coursework a plus)
  • Strong attention to detail, numerical accuracy, and organizational skills
  • Basic computer proficiency, including Microsoft Office and medical billing software
  • Excellent written and verbal communication skills with a professional, customer-service mindset
  • MediClear Certification (or equivalent healthcare compliance credential) required
  • Ability to manage multiple tasks and meet deadlines in a fast-paced healthcare environment
Job Responsibility
Job Responsibility
  • Claims Processing: Organize patient medical costs, review encounter documentation, and accurately code services for billing and insurance claims
  • Billing & Collections: Generate and submit invoices to patients and insurance carriers, monitor outstanding claims, and ensure timely reimbursements
  • Patient Communication: Contact patients to discuss balances, explain insurance coverage, and establish reasonable payment plans with professionalism and empathy
  • Data Entry & Recordkeeping: Enter patient and billing information into administrative systems
  • maintain precise and secure electronic records
  • Collaboration: Work closely with clinical staff, insurance representatives, and the finance department to resolve discrepancies and improve workflow
What we offer
What we offer
  • Competitive starting hourly wage with opportunities for advancement
  • Full medical, dental, and vision insurance
  • Paid time off, holidays, and 401(k) retirement plan with company match
  • Ongoing training in CPT, ICD-10, and insurance billing procedures with career growth into senior coding or revenue cycle roles
  • Fulltime
Read More
Arrow Right

Medical Billing Specialist

We are seeking a dedicated and detail-oriented Medical Billing Specialist to joi...
Location
Location
United States , Hagerstown
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • Associate’s degree in Health Information Technology, Business Administration, or a related field is preferred
  • 1+ years of experience in medical billing and accounts receivable, preferably within a healthcare setting
  • Strong knowledge of medical terminology, coding systems (CPT, ICD-10, HCPCS), and insurance regulations
  • Experience with medical billing software and electronic health records (EHR) systems
  • Excellent communication skills, both verbal and written
  • Detail-oriented with strong organizational and analytical skills
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Knowledge of HIPAA regulations and confidentiality requirements
Job Responsibility
Job Responsibility
  • Billing & Coding: Accurately review and submit medical claims to insurance companies, government programs (e.g., Medicare, Medicaid), and patients based on services provided
  • Accounts Receivable Management: Monitor and follow up on unpaid claims and accounts, ensuring timely resolution and payment collection
  • Claim Denial Management: Investigate and resolve denied or rejected claims, working with insurance providers to rectify issues and ensure proper reimbursement
  • Payment Posting: Post payments, adjustments, and denials to patient accounts accurately
  • Patient Communication: Communicate with patients and insurance companies to resolve billing inquiries, provide payment information, and answer any questions related to their accounts
  • Account Reconciliation: Ensure all accounts are reconciled and balanced, identifying discrepancies and making necessary adjustments
  • Compliance: Maintain up-to-date knowledge of relevant billing codes, insurance policies, and regulations to ensure compliance with industry standards and government regulations
  • Reporting: Generate and review accounts receivable reports, aging reports, and other billing data to ensure financial goals are met and identify areas for improvement
  • Collaboration: Work closely with the clinical and administrative teams to resolve any billing issues, discrepancies, or concerns
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Access to top jobs
  • Competitive compensation
  • Fulltime
Read More
Arrow Right

Client Services Associate

We are looking for a Client Services Associate to provide exceptional service an...
Location
Location
United States , Union City
Salary
Salary:
73920.00 USD / Year
billiontoone.com Logo
BillionToOne
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of prior client-facing experience (diagnostic laboratory setting is a plus)
  • 4-year college degree (or equivalent in experience)
  • Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus
  • Advanced organizational skills with the ability to handle multiple assignments simultaneously
  • Ability to work in a very fast-paced, demanding environment
  • Outstanding verbal, written, and presentation skills - ability to effectively tailor messages to different audiences
  • Passion for creating a delightful experience for internal and external customers
  • Ability to analyze complex situations independently and implement appropriate solutions
Job Responsibility
Job Responsibility
  • Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience
  • Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients
  • Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage
  • Keep precise and clear documentation of all communications and follow-up activities
  • Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results
  • Contact physicians and other medical personnel to obtain missing information from test orders
  • Enter and qualify new customer information into CRM and LIMS systems
  • Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes
  • Participate in cross-functional projects that extend beyond routine responsibilities to contribute to building a world-class Customer Service organization
  • Represent the organization during intra-department meetings or All Hands meetings as needed
What we offer
What we offer
  • Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
  • Open, transparent culture that includes weekly Town Hall meetings
  • The ability to indirectly or directly change the lives of hundreds of thousands patients
  • Multiple medical benefit options
  • employee premiums paid 100% of select plans, dependents covered up to 80%
  • Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
  • Supplemental fertility benefits coverage
  • Retirement savings program including a 4% Company match
  • Increase paid time off with increased tenure
  • Latest and greatest hardware (laptop, lab equipment, facilities)
  • Fulltime
Read More
Arrow Right

Office Assistant

As our Office Assistant, you will be an integral contributor to our operational ...
Location
Location
United States , The Woodlands
Salary
Salary:
22.00 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate, upon hire
  • High School GED, upon hire
Job Responsibility
Job Responsibility
  • Perform patient check-in at the time of visit
  • interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance
  • Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system
  • Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service
  • Collect patient responsibility payments, and answer routine patient insurance and billing inquiries
  • Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules
  • Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers
What we offer
What we offer
  • medical
  • prescription drug
  • dental
  • vision plans
  • life insurance
  • paid time off
  • tuition reimbursement
  • retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
  • Parttime
Read More
Arrow Right
New

Medical Billing Associate

Location
Location
United States
Salary
Salary:
Not provided
getluna.com Logo
Luna
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least one year of experience working in a patient support or medical billing role
  • Familiar with handling inbound customer service calls and assisting patients with billing-related questions
  • Able to work the required schedule for this position, including specific shifts listed in the job description
  • Have reliable internet and a quiet workspace to perform this job effectively
  • Currently reside in the United States and are legally allowed to work in the United States without future or current sponsorship
  • Hands-on experience with ICD-10, CPT, and HCPCS coding systems
  • Fulltime
Read More
Arrow Right

Radiology Department Aide

Location
Location
United States
Salary
Salary:
18.85 - 28.30 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of a medical terminology class or attendance within six months
  • High School graduate or equivalent
  • 6 months - 1 year experience
  • Strong communication skills
  • Strong customer service skills
  • Good organization skills
  • Basic phone skills
  • Computer skills
  • CPR certification within 6 months
Job Responsibility
Job Responsibility
  • Demonstrate ability to function as part of a Radiology Department Aide pool serving all Imaging modalities
  • Demonstrate flexibility in starting times to meet demands, inclusive of all shifts and weekend hours
  • Ability to rotate through and demonstrate proficiency of responsibilities for all imaging modalities
  • Ability to respond to work and/or change assignments at short notice
  • Act as a customer service excellence and information team resource person to Radiology patients, associates and partners
  • Answers questions, solves problems for patients and guests independently or with the assistance of the coordinator, supervisor or manager
  • Alerts Radiology areas of patient arrivals and transport patients to the appropriate areas as needed
  • Regular rounding with patient and family to keep informed of status of their exam
  • Keep complete and detailed rounding logs for each patient seen in Radiology areas
  • Ensure that inpatient and outpatient waiting areas are kept neat, orderly and fully stocked of supplies, gowns and linens
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Parttime
Read More
Arrow Right

Patient Account Representative

The Patient Account Representative is responsible to manage the billing and coll...
Location
Location
United States , Bakersfield
Salary
Salary:
24.82 - 31.15 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years’ experience with billing collections and/or Revenue Cycle operations in an acute care or ambulatory setting
  • High school graduate or equivalent is required
  • Knowledge of Government and/or Non-Government billing and collections regulations
  • Knowledge of claim submission claims follow-up appeals process and medical and billing terminology
  • Experience in medical billing and collections in a clinical setting
  • Strong understanding of calculations and medical terminology
  • Ability to use computer and Windows PC applications which includes strong keyboard and navigation skills
  • Knowledge in Microsoft Word Excel and Outlook
  • Typing Speed 40 WPM
  • Ten Key – 8000 key strokes per hour
Job Responsibility
Job Responsibility
  • Manage the billing and collections related tasks associated to patient accounts for hospital and clinic facilities
  • Perform timely and accurate billing and/or collections to patients insurance carrier
  • Perform follow-up activities to ensure accounts are processed and paid accurately billed/appealed timely and to ensure other necessary actions are completed to resolve open AR balances including credit balances
  • May perform other duties as assigned which include
  • communicating with internal departments insurance payers patients and other healthcare providers training AR projects and participating in training classes and other meetings related to Patient Financial Services in general
What we offer
What we offer
  • Medical
  • prescription drug
  • dental
  • vision plans
  • life insurance
  • paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
  • tuition reimbursement
  • retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
  • Fulltime
Read More
Arrow Right

Medical Billing Support Services Associate

The Medical Billing Support Services Associate I coordinate and performs all asp...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Understand the practice billing and collection system and process requirements for the automated and manual cash posting, batch balancing and reconciliation of cash receipts in the insurance billing process
  • Researches and analyzes un-posted cash on hand and unapplied cash to ensure timely posting and resolution
  • Investigate unapplied cash receipts and resolve or escalate in a timely manner to lead or supervisor
  • Reverses balance to credit or debit if charges were improperly billed
  • Contacts insurance carriers as necessary to determine correct payment application
  • Reviews correspondences related to refunds and or recoupments
  • Responsible for evaluating credit balances and ensuring that refunds are issued to the appropriate payer in a timely and accurate manner
  • Work with Finance and other Revenue Cycle Departments to optimize the cash posting, balancing and reconciliation process
  • Communicates issues related to payment posting and refunds from payers to management
  • Updates correct payer and resubmits claims to the payers
Job Responsibility
Job Responsibility
  • Coordinate and performs all aspects of the processing of cash receipts from automated and manual payers in accordance with training materials, scripts, and standard operating procedures
  • Performs a variety of duties which may include reviewing overpayments, credits and recoupments
  • Making phone calls and/or using payers web portals to check patient eligibility or confirming status of pending recoupments
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right