Medical Biller/Collections Specialist

• Review account data across assigned tracking reports to identify payment discrepancies, open credits, and refund-related issues
• Post and reconcile incoming payments while verifying that transactions are applied correctly within the billing system
• Investigate credit balances to determine the cause, confirm whether adjustments are needed, and recommend appropriate account resolution
• Process payer and patient refunds by validating overpayments, confirming responsible parties, and following each payer’s required refund method
• Prepare and submit refund documentation, including special forms or retraction requests when a payer does not accept standard reimbursement processing
• Use billing system tools and research resources to analyze account history, payment activity, and collection details with accuracy
• Maintain organized records of account actions, findings, and next steps to support timely follow-up and financial accuracy
• Collaborate with team members handling payment posting and refund work to ensure consistent resolution of accounts and backlog priorities

• Prior experience in a medical billing or healthcare revenue cycle role is required
• Background in billing, collections, and accounts receivable processes within a medical setting
• Working knowledge of insurance payment practices, credit balance review, and refund procedures
• Proficiency with Microsoft Excel, including functions such as VLOOKUP and pivot tables
• Ability to research payment issues and reconcile account activity with strong attention to detail
• Experience using billing, EHR, or practice management systems
• familiarity with Bonified, Allscripts, or Cerner is helpful
• Strong organizational skills and the ability to manage multiple worklists or spreadsheets at the same time

familiarity with Bonified, Allscripts, or Cerner

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training