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Medical Assistant

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Advocate Aurora Health

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Location:
United States , Charlotte

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

22.90 - 34.35 USD / Hour
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Job Responsibility:

  • Provides support in the delivery of quality clinical care
  • Prepares for patient visit by performing chart preparation
  • Manages patient flow, including preparing rooms, patients in accordance with Advocate Medical Group (AMG) policies and procedures and rooming standards
  • Performs tests/procedures as ordered
  • Maintains test tracking log, communicating test results per policy
  • Identifies and communicates abnormal or delayed test results to provider
  • Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures
  • Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification
  • Administers medications as ordered by provider including documentation
  • Communicates with pharmacies to refill medication per approved protocol
  • Anticipates the need for and completes all documentation necessary to ensure quality care including chief complaint, vital signs, immunizations/medications, history, procedures and messages
  • Distributes patient education and discharge instructions per provider direction
  • Direct patient questions regarding education to provider
  • Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning
  • Communicates with other providers to ensure continuity of care
  • Documents all patient communication in the medical record
  • Provides efficient, high-quality service to patients and families during appointments/visits, telephone call
  • Demonstrates respect, empathy and supports patient and family's cultural and spiritual beliefs
  • Participates in activities to evaluate and improve processes that will contribute to patient satisfaction, associate and provider engagement
  • Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments and referrals made
  • Responsive to the needs and concern of patients, associates and providers and works closely to resolve issues with involved parties
  • Demonstrates a professional image in compliance with AMG policy
  • Adheres to Advocate Behaviors of Excellence
  • Participates in medical record audits and indicator development
  • Maintains confidentiality in all aspects of patient care and in communication in person and via the telephone
  • Assures that the medical record and all relevant diagnostic reports are available at the start of the visit
  • Obtains medical record release of information in accordance with HIPAA policy and Advocate/AMG policies and procedures
  • Disposes of papers containing patient identifiable information according to policy
  • Maintains medical record filing by scanning or re-filing of charts
  • Utilizes Advocate/AMG forms
  • Complies with established infection control, OSHA safety standards and accrediting organization regulations
  • Maintains work area in accordance with the Advocate/AMG Operating System standards
  • Participates in safety drills
  • Locates emergency equipment during drill as appropriate
  • Demonstrates culture of safety behaviors/techniques
  • Promotes culture of safety by identifying threats to patient, family and associate safety
  • Reports safety events and near misses in a timely manner and completes using appropriate reporting methods
  • Assists in the implementation of corrective actions
  • Demonstrates order completion and documentation for appropriate charge capture and risk reduction
  • Collaborates with provider and billing department to accurately code and capture charges
  • Maintains inventory par levels using standard products, AMG AOS standards
  • Understands revenue and expense management targets and is engaged in achieving same
  • Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources
  • Utilizes organizational resources in a responsible/cost effective manner
  • Maintains knowledge of current standards of care
  • Participates in continuing education and other professional and growth opportunities
  • Completes annual competency review

Requirements:

  • High School Diploma or GED
  • Graduate of a medical assistant program or at least one year of medical assistant or equivalent experience
  • Good communications skills
  • Experience using a keyboard and computers
  • Familiarity with equipment used in ambulatory care
  • Current AHA CPR certification
  • Current Medical Assistant Certification/Registration required
  • Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies
  • Ability to travel locally to multiple sites as needed
  • Ability to work in stressful conditions and difficult situations
  • Resilient and flexible in a changing environment
  • Ability to cooperate and work with others
  • Ability to make sound and timely decisions
  • Ability to work rotating shifts any day of the week
  • Ability to perform lifting/transfer activities related to patients as needed, ability to stoop/bend
  • Ability to lift up to 35 pounds without assistance
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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