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Medical Assistant - Urgent Care

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Advocate Aurora Health

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Location:
United States , Calhoun

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

21.85 - 32.80 USD / Hour
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Job Responsibility:

  • Administers medications according to approved policy/procedure following protocol or provider order and monitors response
  • Demonstrates ability to perform and document accurate vital signs including temperature, blood pressure, pulse (may be apical) respiration, height and weight
  • Prepares patients for exams and treatments physically and mentally and monitors their response
  • Capable of assisting provider with all procedures and treatments
  • Is knowledgeable and able to assist with job duties of other personnel in the department
  • Consistently encourages questions from patients and family and offers supervised guidance that fosters compliance guided by the department protocols or provider/nurse instructions
  • Orders tests and assists the nurse or provider in communicating results according to department protocol or as ordered by the provider
  • Reports abnormal findings, patient complaints, or concerns, to physician or supervisor or nurse when appropriate
  • Screens, prioritizes and completes messages, communicating information to patients in a timely manner
  • Explains procedures and test results using language appropriate to patient's level of understanding guided by department protocols or provider/nurse instructions
  • Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care
  • Provides approved written patient education and discharge instructions
  • Assists patients in obtaining additional services ordered by the provider prior to leaving the office as part of discharge planning and in setting up referrals for additional care
  • Communicates to the provider any delays in obtaining results
  • Makes certain that the medical record and all relevant diagnostic reports are available at the start of the visit
  • Quality liaison who actively participates in medical record audits and indicator development
  • Provides consistent and accurate documentation of patient information, care and concerns in the EMR
  • Consistently completes vouchers, referrals and requisitions with all appropriate information
  • Completes all patient documentation within two full clinic business days after care and/or services have been provided
  • Consistently watchful of patient flow by keeping rooms clean, stocked and available and maintains adequate inventory
  • Consistently checks equipment and trays for proper functioning and availability in busy times
  • Demonstrates flexibility by performing additional duties under the direction of licensed nursing staff or the provider
  • Consistently manages time and demonstrates resource management skills effectively to complete daily activities
  • Consistently knows how and when to delegate tasks to others
  • Answers the telephone promptly within three rings
  • Completes all required customer service training and complies with scripting initiatives
  • Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner
  • Restates information to ensure clarity and accuracy
  • Transfers calls when appropriate, staying on the line and announcing where and why call was transferred
  • Communicates effectively with internal and external customers
  • Promotes same day appointment access and is engaged in achieving visit volume targets

Requirements:

  • Graduate from an accredited school with a clinical externship for medical assistant training (certification not required)
  • graduate of Dreyer MA Program
  • OR 2-3 years on-the-job training experience with knowledge of medical terminology
  • High school diploma or GED
  • Good communication skills
  • both written and verbal
  • Good interpersonal and customer service skills
  • Basic keyboarding and typing skills
  • This position may need to recognize needs and behaviors of age groups of patients treated
  • in this case, prior experience with such age groups is required
  • CPR certification required upon hire or within 60 days of hire
  • Certification/Registration required
  • Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies
  • Must be able to successfully complete clinic-based training for all associates
  • Ability to work with all levels of personnel
  • Ability to work under stressful situations
  • Frequent periods of extended standing and sitting
  • Possible lifting and assisting of patients
  • Ability to lift up to 35 pounds without assistance
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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