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Simon Eye Associates Logo Simon Eye Associates · Health and Beauty

Medical Assistant / Tech

United States, Wilmington · Job Posted January 02, 2026
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Job Description

As a patient-centered optometry practice, we go the extra mile for our patients! As an Medical Assistant / Technician, you will work directly with our patients to ensure they receive the high level of customer service and patient centered care that have made Simon Eye Associates the most trusted provider of eye care in Delaware.

Job Responsibility

  • Obtain patient medical history including chief complaint, history of present illness, past ocular and general history, family ocular and general history, and history of allergy and medications
  • Conduct pre-testing and specialized tests for exams
  • Educate patients on the insertion and removal of contact lenses
  • Provide patients with proper lens wear and eye care information
  • Assist patients with contact lens orders by explaining their benefits and providing cost comparison information
  • Process contact lens orders including placing order, verification, preparation, dispensing, following up on late and/or back ordered lenses, and assisting patients with questions regarding their orders
  • Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
  • Communicate with providers and staff throughout daily events

Requirements

  • At least 2 years of experience providing exceptional customer service, preferably in a fast-paced medical environment
  • Medical Assistant degree preferred
  • High level of professionalism and self-motivation
  • Ability to multi-task
  • to work quickly and accurately while maintaining a positive patient experience
  • Proficiency in using computer databases including typing accuracy
  • Ability to work at least one evening per week and two Saturdays per month to meet patient needs
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