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Medical Assistant Supervisor

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Westside Family Healthcare Inc

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Location:
United States , Dover

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The MA Supervisor, (Clinical Floor Supervisor) (CFS) coordinates and supervises the care provided by a designated group of Medical Assistants (MAs), ensuring that they adhere to Westside’s standards and procedures in all aspects of their work. The CFS may also assess patient health problems and needs, maintain medical records, advise patients on health maintenance and disease prevention, coordinate with other members of the patient care teams and act as a clinical resource for the team.

Job Responsibility:

  • Direct the daily activities of the Medical Assistant staff, including the assignment and completion of tasks, quality oversight and readiness, and preparation
  • Resolve coverage issues related to scheduled and unscheduled absences
  • Provide support to site MA team, including supporting orientation and ongoing training when needed
  • Work in conjunction with the Nurse Manager to maintain vaccine and supply inventory and serve as a main contact for Vaccines for Children/317 programs
  • Participate in quality improvement activities and initiatives with a focus on sustainability
  • Ensure daily point-of-care testing is completed per manufacturers recommendations
  • Oversee the testing of all assigned equipment to ensure equipment is working properly
  • Complete MA timesheets, performance evaluations, performance improvement plans and formal corrective actions documentation as needed
  • Facilitate the timely completion of MA competencies for the site MAs and address any identified staff deficiencies
  • Participate in the recruiting, interviewing, orientation, and training of new MA team members
  • Act as the liaison with the Lead Clinical Floor Supervisor/Nurse Supervisor/Manager for issues that arise with the MAs
  • Perform the duties and responsibilities of the Medical Assistant as defined in the Medical Assistant job description
  • Maintain Medical Assistant certification and CPR/BLS certification

Requirements:

  • High school diploma or GED
  • Successful completion of a medical assistant training program at an accredited institution
  • At least 5 years of experience as a medical assistant, preferably in the area of ambulatory care
  • Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  • Current certification in Basic Life Support for Healthcare Providers
  • At least six months of experience using Microsoft Office software and electronic medical record software
  • Availability to work evenings until 9 p.m. and occasional Saturday mornings
  • Reliable transportation and ability to travel independently between sites

Nice to have:

  • Bi-lingual Spanish preferred
  • Phlebotomy certified preferred
  • Completion of a college-level leadership or management course
  • Associate degree in Allied Health, Science, Medical Assisting, or other healthcare-related field
  • Two years of experience monitoring the performance of at least six employees in an ambulatory outpatient setting
  • Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters strongly preferred
What we offer:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life and disability insurance
  • 401(k) retirement plan with a match
  • Supplemental insurances
  • Generous PTO package
  • Flexibility to provide work/life balance
  • $5000 Signing Bonus

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
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