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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be. Oak Street Health takes a team-based approach to providing outstanding patient care. Care teams are responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system. Medical Assistant/Phlebotomists are an important part of our Care Teams. High levels of flexibility, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health members. Medical Assistants will work closely and collaboratively with their teammates to greet and room Oak Street Health patients. They will be expected to assist in assessing a patient's health conditions, including performing routine diagnostic testing during appointments.
Job Responsibility:
Ensures efficient patient flow by rooming patients in a timely manner and assisting the provider with staying timely on their schedule
Delivers an exceptional patient experience, and helps patients prepare for their provider visit
Obtains vital signs, chief complaint and reviews medications
Delivers patient screenings per protocols
Orders supplies and stocks exam rooms
Conducts routine quality control checks, including infection control measures, equipment QAs, and checks for expired medication and supplies
Ensures exam rooms are clean, safe, and ready for patient visits
Under direction of an RN, provider and/or protocol, provides telephonic support to patients
Assists providers, RNs or social workers with home based support for high risk members, as necessary
Under direction of an RN or Provider, offers MA appropriate 'visits', such as administering vaccinations and performing procedures, including but not limited to: ABI, spirometry, EKGs, etc.
Performs waived laboratory testing
Schedules diagnostic testing
Applies or assists with application of durable medical equipment
Supports care team with obtaining medical records, and ensuring records are scanned into the EMR per protocols
Participates in care team meetings to discuss patient care and clinic operations
Other duties, as assigned
Requirements:
CPR Certification required
Medical Assistant certification or registration
3-5 years in a Medical Assistant role preferred
EMR experience required
2 or more years of experience working with geriatric patients
Phlebotomy Technician Certification preferred
Strong communication skills and customer service orientation
Demonstrates problem-solving skills, accountability, and a flexible, positive attitude
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Nice to have:
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
Someone who embodies being 'Oaky'
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching