Medical Assistant Lead - Oncology Radiology

• Lead and provide exceptional patient experience by delivering friendly, prompt, and quality service to patients
• obtain and secure patient information
• prepare patients for examinations
• counsel patients by transmitting physician orders
• document medical information
• provide basic patient care under the direction of the providers, management, and policies
• serve as the point person for other medical assistants if they need help or further training
• serve as the first point of clinical contact for the office
• may supervise medical assistants and other support staff in the absence of supervisor
• leads, trains, and supports medical assistant staff, orients new hires, and may supervise staff in the absence of supervisor
• formulates and implements accurate and timely care while enhancing the patient experience
• takes vital signs, weighs patients, and collects routine urine specimens, cleans catch specimens, stool specimens, and sputum specimens
• draws blood from patient and return test tubes to the laboratory
• performs dressing changes and treatments using aseptic technique
• performs EKGs
• routinely checks expiration dates and ensures all medications are properly stored and expired drugs properly disposed of
• obtains prior authorizations, manages referrals, assists with the scheduling of procedures and performs other related tasks to assist physician and patient
• calls patients regarding test results, follow-up appointment visits, and missed appointments
• schedules patient visits and assists with their medical needs
• cleans and prepares rooms between procedures and discharges
• monitors and restocks supplies
• opens sterile supplies and sets up for procedures
• charts observations and vital signs on assigned patients in legible, accurate and appropriate format following procedures
• promotes a safe therapeutic environment that allows for the delivery of high quality patient care
• participates in the orientation of new program personnel and in the ongoing in-service education of the team
• participates in ongoing staff education
• receive, assess, and transfer phone calls, and messages within the department with courtesy and promptness
• handles patient complaints and reports to supervisor when needed
• escorts patients to and from the exam room, takes vital signs and notes reason for visit
• documents all clinical interactions with patients and signs documentation
• posts information to records
• maintains files and records
• inputs and retrieves data utilizing knowledge of various computer software packages
• updates knowledge by participating in educational opportunities and reading professional publications
• transcribes orders
• schedules appointments
• operates a personal computer, calculator, FAX machine, copy machine or related office machinery in performing assigned duties
• processes patient charges as required
• serves and protects the practice by adhering to TMCH organizational and professional standards, values, policies and procedures, federal, state and local requirements
• leads medical assistant staff during state inspections and in performing duties related to regulatory compliance, including the state regulatory vaccination monitoring and reporting
• orders supplies and monitors inventory
• performs related duties as assigned while upholding the highest internal and external customer service practices

• High school diploma or general education degree (GED)
• Two (2) years of medical assistance experience required
• Medical Assistant Certificate
• Basic Life Support (BLS) certification
• Certified Medical Assistant (CMA) certification preferred
• Knowledge of patient care protocols and practices
• Knowledge of general patient care practice, methods and regulations
• Skill in attending to patients with care and attention to needs
• Skill in assisting with more complex patient care programs
• Ability to lead, train and orient staff
• Ability to recognize a patient in distress and follow directions to get assistance
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to complete routine reports and correspondence
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
• Ability to communicate with positivity and effectiveness with patients, staff members, and with the general public
• Ability to perform basic math skills including: subtraction, multiplication, and division, whole numbers, common fractions, decimals, and the ability to solve problems with these skills
• Ability to follow directions and protocols to carry out detailed written and verbal instructions
• Ability to deal with problems involving a few concrete variables in standardized situations

Certified Medical Assistant (CMA) certification