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Within a team environment, provides support to providers and nurses during patient care encounters. Collects clinical information, completes point of care testing, ensures exam rooms are clean and stocked for patient visits, assists practitioners with examinations, treatment, or procedures, administers prescribed medications within scope, performs follow-up care per provider instructions, and schedules follow-up appointments as ordered. Resolves patient concerns promptly and maintains departmental quality Improvement standards.
Job Responsibility:
Adheres to Kaiser Permanente policies and procedures, principles of responsibilities, and applicable local, state, and federal laws
Utilizes effective communication and interpersonal skills when interacting with patients and members of the healthcare team
Completes patient intake, including vital signs, height, weight, and hearing and vision screening, as indicated
Identifies care gaps and schedules care gap visits/procedures, as indicated
Prepares consent, school, and work forms for provider to review and sign
Ensures exam rooms are clean and stocked with essential supplies and equipment for patient visits/procedures
Completes point of care testing
Administers in-scope immunizations and medications, as ordered, and provides patients with the most recent Vaccine Information Statement (VIS)
Assists practitioners with examinations, including positioning and draping the patient, passing instruments in a sterile manner, and assisting with minor procedures
Documents patient care and education in the electronic medical record
Actively participates in Unit Based Team (UBT) and staff meetings, department-specific education, and quality improvement initiatives
May perform other in-scope duties as assigned
Requirements:
1000 hours of back-office experience required (within 1 year)
High School Diploma or General Education Development (GED) required
American Medical Technologist Medical Technologist Certificate OR Registered Medical Assistant from American Medical Technologists OR NCCT National Certified Medical Assistant from National Center for Competency Testing OR Certified Clinical Medical Assistant from National Healthcareer Association OR Medical Assistant Certificate from American Association of Medical Assistants
Basic Life Support required at hire
Customer service aptitude demonstrated through Customer Service Assessment