Medicaid Member Services Supervisor, CVS Health

Medicaid Member Services Supervisor

CVS Health

Location:
United States, Florida

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 76500.00 USD / Year

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Job Description:

Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers.

Job Responsibility:

Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork
Utilizes available incentive programs to reward, recognize and celebrate team and individual successes
Assesses individual and team performance on a regular basis
Monitors all performance measures such as daily stats and schedule adherence
Remove barriers to job performance and ensures regulatory compliance
Attracts, selects, and retains high caliber, diverse talent
Acts as liaison between staff and other areas
Proactively analyzes constituent data, identifies trends and issues
Effectively applies and enforces Aetna HR policies and practices

Requirements:

4 years experience with member/call center environment
2 years leading member/customer service team
Bachelor's Degree or equivalent work experience
Must reside in the state of Florida, preferably within 50 miles of Jacksonville, FL and/or Sunrise, FL
Bilingual preferred

Nice to have:

Experience in a Medicaid and/or Medicare setting
Spanish Bilingual abilities

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 01, 2025

Expiration:
October 02, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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