Medicaid Call Center Supervisor, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 93574.00 USD / Year

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Job Description:

Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Additionally, supervises Customer Service employees and ensures regulatory compliance.

Job Responsibility:

Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service
Utilizes available incentive programs to reward, recognize and celebrate team and individual successes
Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs
Monitors all performance measures such as daily stats and schedule adherence
allocates resources to meet volume and performance demands
Remove barriers to job performance and ensures regulatory compliance
Attracts, selects, and retains high-caliber, diverse talent able to successfully achieve or exceed business goals
Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions
Proactively analyzes constituent data, identifies trends and issues
Recognizes and acts on the needs to improve the development and delivery of products and services
Clearly identifies what must be accomplished for successful completion of business objectives
Effectively applies and enforces Aetna HR policies and practices

Requirements:

Demonstrated leadership abilities
Experience with inbound call center operations

Nice to have:

2 years leading member/customer service team
Experience in a Medicaid and/or Medicare setting

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 27, 2025

Expiration:
September 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Medicaid Call Center Supervisor