Medicaid Call Center Supervisor

• Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service
• Utilizes available incentive programs to reward, recognize and celebrate team and individual successes
• Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs
• Monitors all performance measures such as daily stats and schedule adherence
• allocates resources to meet volume and performance demands
• Removes barriers to job performance and ensures regulatory compliance
• Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals
• Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions
• Proactively analyzes constituent data, identifies trends and issues
• Clearly identifies what must be accomplished for successful completion of business objectives

• 4 years experience with member/call center environment
• 2 years leading member/customer service team
• Bachelor's Degree or equivalent work experience

Experience in a Medicaid and/or Medicare setting

• Affordable medical plan options
• a 401(k) plan (including matching company contributions)
• employee stock purchase plan
• wellness screenings
• tobacco cessation and weight management programs
• confidential counseling
• financial coaching
• paid time off
• flexible work schedules
• family leave
• dependent care resources
• colleague assistance programs
• tuition assistance
• retiree medical access