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Media Technician II

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The University Of Denver

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Location:
United States , Denver

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

24.53 - 28.62 USD / Hour
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Job Description:

The Digital Media Services Department, located within the Anderson Academic Commons, provides customer-focused support for audio, digital, and visual technology resources campus-wide, at the University of Denver, which includes: general and a variety of non-general classrooms, audio-visual event resources and requests, video production services, video streaming for live events, audiovisual services for commencement, video teleconferencing, audio visual design consultation services, and senior-level and board of trustee meetings on and off campus.

Job Responsibility:

  • Set up, test, and operate A/V equipment in accordance with the acoustics of the room and select, place, and adjust microphones for University events
  • Mixing, regulating, and coordinating sound inputs
  • Perform proper recording techniques to ensure quality recordings
  • Instruct faculty, staff, and students in the operations of A/V equipment
  • Operate controls to maintain correct sound levels for events
  • Provide information to principal users regarding policies and procedures for all media services
  • Perform video conferencing and teleconferencing services
  • Provide customer service and technical assistance to patrons using the University classroom equipment over the phone and on-site
  • Perform basic repairs and log problems in the ticketing system
  • Provides backup support for all units within the IT Customer Services department
  • Take on high-level troubleshooting presented by Digital Media Technician II employees
  • Escalate troubleshooting issues to the Manager and vendors
  • Maintain equipment on a routine basis
  • Perform periodic inventories as needed
  • Maintains an inventory of event equipment, software, and materials
  • Maintains an aging schedule for equipment rotation
  • Help train Digital Media Technicians with the guidance of the Digital Media Services Manager
  • Help train the DMS team on Momentus
  • Attend weekly meetings with Momentus leadership
  • Help keep the team on track with billing and invoices related to events
  • Occasionally, lead team meetings

Requirements:

  • High school diploma or GED
  • Prior experience working with audiovisual, video, and computer equipment
  • Prior customer service experience
  • 3-5 years of experience with audiovisual, video, and computer equipment, preferably in a college or university environment

Nice to have:

  • Bachelor's degree or equivalent combination of education and experience in producing digital media and technology
  • Experience as a Digital Media Technician II
  • Experience with Excel
What we offer:
  • medical
  • dental
  • retirement
  • paid time off
  • tuition benefit
  • ECO pass

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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