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We are looking for a Media Systems Analyst to join us on an 8-month fixed-term contract. As a Media Systems Analyst you will be responsible for supporting systems and applications that form part of ITV Studios programme and content creation as well as supporting the Media Systems Specialist in their duties. You’ll assist in the support of ITV Studios technology and provide services and support to the wider customer base.
Job Responsibility:
Shift based, support the team to timely log, diagnose and resolve incidents on core ITV Studios technology
Triage incidents coming into the production technology support team
Escalate incidents as appropriately
Systems administration of ITV Studios technology, including: User management, Daily system checks, Backups / Data wrangling, Media / Files management
Manage system capacity as appropriate
Maintain system documentation
Support production media workflows ensuring ITV data policies are adhered to
Establish and maintain relationships with the ITV production labels
Occasional weekend working may be required with advanced notice
Requirements:
Experience in a Media or Broadcasting background
Strong understanding and experience of Windows, Linux and MacOS
Experience in a customer service / Helpdesk / Technical Support role
Knowledge of Adobe Creative Cloud, Signiant/Sohonet, ShotPut Pro or Vantage
Knowledge of MAM systems
Excellent understanding of computers, both hardware and software, with a proven willingness to learn and apply new technologies
Nice to have:
An understanding of media file technologies and standards – Codecs, bit rates
Working knowledge of current camera technologies
Knowledge of transcoding systems and workflows
Strong and effective problem solving skills with the ability to work well under pressure
Exceptional communication skills both written and verbal
Positive, can do attitude with the ability to work both independently and as a team
What we offer:
Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life