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Mechatronics Engineer – EXE Production First Line Support 2nd Shift

United States, Wilton · Job Posted June 04, 2026
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Job Description

The First Line Support (FLS) Production Engineer is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role uses hands-on troubleshooting with structured problem-solving methodologies to address complex technical challenges, escalates issues when necessary, and drives continuous improvement through documentation, analysis, and collaboration. The First Line Support Production Engineer also supports product SPC (Statistical Process Control), manages disturbance notifications, and works closely with quality teams to maintain and improve material review processes, ensuring optimal product flow and minimal disruptions.

Job Responsibility

  • Provide real-time troubleshooting support for production issues to minimize downtime and optimize output
  • Capture learnings from troubleshooting efforts and use them to write & enhance OCAPs
  • Execute ‘As New’ based on input and documentation from D&E/Module PE to ensure product quality meets defined standards
  • Create ETPs, task lists, and DOs related to escalation management, tooling maintenance, and troubleshooting
  • Document all disturbances and resolutions accurately for future learning
  • Escalate issues to senior FLS when resolution cannot be achieved independently
  • Drive structured problem resolution through detailed investigation of recurring issues
  • Support and maintain SPC tracking for tooling and products
  • Perform pre-DRB activities as directed by Technical Lead or equivalent
  • Support, maintain, and execute by participation in the DRB/MRB process
  • Create and manage E-Scraps for scrap parts to ensure traceability and accountability
  • Participate in continuous improvement initiatives and projects
  • Perform ‘cherry picks’ to select and evaluate specific parts for quality and process validation
  • Decision making and creation of ODR for non-structural issue
  • Participate and support in key relevant meetings, and ensuring engineering alignment with production and cross-sectoral teams

Requirements

  • Bachelor's Degree in Mechanical, Electrical or Mechatronics engineering with 2+ years of experience in a production engineering environment
  • Master's Degree in Mechanical, electrical or Mechatronics engineering and prior internship experience within a production environment

Nice to have

  • Exposure to SPC and data-driven process control
  • Preferred exposure to mechatronic systems combining mechanics, electronics, and control systems with troubleshooting experience
  • Ability to read and interpret electrical schematics and mechanical drawings
  • Analyze MATLAB runs and plot data from database
  • Exposure in escalation management and technical documentation
  • Effective collaboration with cross-functional teams
  • Experience with ASML Twinscan machine is a plus
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