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Brown & Brown UK Logo Brown & Brown UK · Customer Service

Mechanical Warranty Administrator

15.00 - 30.00 USD / Hour · Job Posted February 20, 2026
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Job Description

We are looking for full-time warranty administrators to fill the roles of Automotive Warranty or Tire Warranty call center administrators. The automotive warranty administrator will have an understanding of mechanical repairs, shop procedures, and superior customer service. You will be helping consumers and shops file and process automotive repair, roadside assistance, battery, and tire claims. Our Tire Warranty administrator will need to possess a combination of excellent customer service and a great attitude. You will help consumers and shops file tire warranty claims.

Job Responsibility

  • Answer incoming phone calls on assigned programs
  • Accurately enter claim information in electronic databases
  • Effectively communicate and understand program coverages
  • Adjudicate claims based on coverage limits
  • Make outbound calls to ensure consumer needs are met
  • Work directly with shops to help consumer receive their warranty benefits

Requirements

  • Excellent customer service skills
  • Proficient computer skills
  • Attention to detail
  • Ability to work independently and as part of a team
  • Strong written and verbal communication
  • Understanding of automotive repairs, shop procedures, diagnostic information, and tires
  • Background in the automotive industry: this could be previous employment as a technician, service advisor, parts department, automotive service professional

Nice to have

  • Bilingual (English/Spanish or English/French)
  • ASE or manufacturer certifications

What we offer

  • Excellent growth and advancement opportunities
  • Highly competitive pay based on experience
  • Paid Time Off
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan
  • Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • ESPP
  • 401k
  • Student Loan Assistance
  • Tuition Reimbursement
  • Free Mental Health & Enhanced Advocacy Services
  • Paid Time Off, Holidays, Preferred Partner Discounts and more
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