Mechanical Technical Representative - Customer Response Center Day Shift

• Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft
• Prepare accurate, complete, and concise technical reports and correspondence
• Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems
• Provide executive summaries on high visibility AOG aircraft
• Create performance matrix including KPI’s to drive performance in the team
• Ensure quality feedback loop is completed when issues are found in the field
• Provide direction to technical representative on the team when complex troubleshooting is required to return aircraft to service
• Perform monthly quality reviews of case handling and phone interactions for the team

• Comprehensive technical knowledge and experience of aircraft systems for the Learjet, Challengers and Global aircraft
• Leadership capabilities and quick decision making and resolution skills
• College diploma in aircraft maintenance or equivalent work history
• AME license or equivalent (an asset)
• Ability to lead/manage a team of 6 to 10 employees, as required
• Must be available for off-site assignments on short notice (10%)
• Comfortable using MS Office Programs
• Minimum of ten (10) years’ experience in problem solving in aircraft maintenance/manufacturing environments
• Customer focused and have strong communication skills

AME license or equivalent

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program