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We are seeking a MEC Configuration Lead to support the configuration, enhancement and optimisation of Amdocs MEC (Master Enterprise Catalogue), Customer Notifications and associated frontend and backend applications used for ordering, billing and communications. The individual will act as the primary point of contact for the Business Configuration team, owning requirements gathering, solution shaping, configuration design and providing support across the delivery lifecycle. This role suits an analytical, detail-oriented professional with extensive telecoms product knowledge and a strong ability to translate business needs into technical and operational requirements.
Job Responsibility:
Understand business requirements and product suites to capture and implement enhancements efficiently
Manage interactions with business teams, documenting high-level requirements and securing approvals before mobilisation
Determine high-level project scope through collaboration with architects, business partners and vendors
Manage VROM estimations for analysis, data gathering, configuration and testing, and support demand planning
Translate high-level scope into low-level configuration requirements with cross-functional stakeholders
Represent the Business Solution Configuration team during demand and intake stages for change initiatives
Create data-gathering requests in JIRA based on signed-off requirements and support mobilisation
Provide high-quality input to project planning, reporting, change and risk management
Support testing and deployment phases as a product specialist
Own end-to-end integrity of configuration design
Provide second-level support to the data-gathering team for incidents and defects
Review testing strategies and approaches and provide subject-matter expertise as required
Requirements:
A self-starter with strong analytical capabilities and the ability to interpret complex business requirements
At least five years’ experience in telecoms products and CRM systems
Strong understanding of the Amdocs CRM Platform and Amdocs MEC
Experienced in designing mobile or fixed-line products (highly beneficial)
Skilled in building collaborative relationships with IT demand, delivery, operations and vendor teams
Experienced in requirements-gathering techniques and translating needs into actionable outputs
Nice to have:
Degree in Electrical, Electronic, Telecom Engineering or IT
Telecoms product design experience
Technical writing and analytical skills
Knowledge of Excel, Word, Project, Visio and JIRA
What we offer:
The opportunity to become a subject-matter expert in industry-leading catalogue and CRM systems
Exposure to cross-functional teams across Technology, Business and Vendor ecosystems
Experience working on impactful configuration changes that shape customer-facing products
A collaborative environment that supports continuous improvement and innovation