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Measurement and Reporting Senior Analyst

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Accenture

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Location:
Ireland , Dublin

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Lead and oversee the Quality vertical, ensuring risk in service delivery is managed to an acceptable level as defined by the client. Drive compliance with policy and process-related matters and foster a culture of continuous improvement. Manage and mentor a team of Quality Analysts and Trainers, providing guidance, coaching, and performance feedback. Collaborate with cross-functional teams to implement industry-standard quality tools and frameworks. In Telecom Audit, conduct reviews, examinations, and reconciliations of Telecom, Wireless, and Network customer service records, invoicing, and contract agreements to ensure accuracy of budgetary forecasting. Research carrier tariffs and investigate alternative service offerings from carriers, conducting independent reviews of system records and activities to test data security and integrity procedures.

Job Responsibility:

  • Lead and oversee the Quality vertical, ensuring risk in service delivery is managed to an acceptable level as defined by the client
  • Drive compliance with policy and process-related matters and foster a culture of continuous improvement
  • Manage and mentor a team of Quality Analysts and Trainers, providing guidance, coaching, and performance feedback
  • Collaborate with cross-functional teams to implement industry-standard quality tools and frameworks
  • In Telecom Audit, conduct reviews, examinations, and reconciliations of Telecom, Wireless, and Network customer service records, invoicing, and contract agreements to ensure accuracy of budgetary forecasting
  • Research carrier tariffs and investigate alternative service offerings from carriers, conducting independent reviews of system records and activities to test data security and integrity procedures
  • Analyse and solve complex problems with minimal supervision
  • Interact with peers, clients, and management regularly
  • Provide meaningful and actionable feedback to team members and stakeholders
  • Identify opportunities to enhance value for stakeholders and clients
  • Make decisions that impact your work and the work of others

Requirements:

  • Strong expertise in Quality Assurance, Quality Management, and Data Management
  • Proven ability to lead teams and manage multiple stakeholders
  • Excellent communication and interpersonal skills to establish strong client relationships
  • Ability to perform under pressure and meet deadlines
  • Conflict resolution and dispute handling skills
  • Strategic thinking and problem-solving capabilities

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Job Link Share:

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