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The Meal Support Specialist will be responsible for providing direct support to caregivers of Equip patients by providing guidance for meal-related questions and challenges. This includes offering recommendations on meal planning approaches, answering nutrition questions, and coaching caregivers in navigating mealtimes, including skills and strategies for responding to behavioral challenges.
Job Responsibility:
Via a chat hotline, sufficiently answer incoming inquiries related to meal planning, nutritional needs, and behavioral challenges in a timely, professional, and supportive manner in line with that patients’ individualized treatment and meal plans as well as Equip protocols and treatment philosophy
Convert escalated or complex inquiries to phone or video support to ensure timely resolution
Monitor the chat queue to ensure timely responses, prioritizing multiple conversations at once while maintaining quality and professionalism
Complete administrative tasks including documentation of interactions and messaging triage/response as appropriate
Maintain patient confidentiality and adherence to all company policies and procedures
Deliver on response time, resolution and satisfaction SLAs
Participate in required training and internal meetings
Perform other duties as assigned
Requirements:
Minimum of a bachelor's degree at a US accredited university or college and course work accredited or approved by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) and an RDN credential
Licensed RDN required, and eating disorder experience preferred
Exposure to family based eating disorder treatment approaches and providing meal support preferred
Strong skills in communication and collaboration with diverse teams
Experience working on interdisciplinary teams
Organized and results-driven
Ability to understand and balance business needs and clinical priorities
Comfortable in a fast-paced environment, subject to rapid change and innovation
Nice to have:
Eating disorder experience preferred
Exposure to family based eating disorder treatment approaches and providing meal support preferred
What we offer:
Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!
401K Retirement Plan!
$50/month stipend added directly to an employee’s paycheck to cover home internet expenses