Job Description
MD, Head of Artificial Intelligence (AI), Services – Platform & Data Services (PDS) About the Team Citi Services is at a pivotal moment redefining how global institutions interact with financial platforms through data, intelligence, and seamless digital experiences. Platform & Data Services (PDS) sits at the core of this transformation, powering mission-critical capabilities across Payments, Liquidity, Trade, Investor Services and Issuer Services. We are building the next generation of intelligent platforms—where AI is not an overlay, but a foundational capability embedded across every client journey, operational process, and decision layer. Job Description: The Head of AI for Services will define and operationalize how AI reshapes a multi-trillion-dollar franchise embedding intelligence into platforms, transforming client experiences, and unlocking step-change improvements in efficiency, risk management, and revenue growth. Reporting to the Head of Platform & Data Services, with a strong matrix into the Services COO, this role will: Own the end-to-end AI strategy, productization, and value realization across Services Drive enterprise-scale adoption of AI across CitiDirect, CitiConnect, CitiManager, Onboarding, Pricing & Billing, Servicing, and data platforms Build a durable AI capability spanning platforms, models, governance, and talent Operate as a senior advisor to Services leadership on AI-driven transformation and competitive positioning This leader will move beyond experimentation—industrializing AI at scale across one of the world's largest financial institutions.
