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McQueen Senior Client Advisor

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Groupe Kering

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Location:
China , Beijing

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

McQueen Senior Client Advisor. Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Selling: Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends. Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Responsibility:

  • Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
  • Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed
  • Contribute to the visual display of the products in accordance with AMQ visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures
  • Follow Company grooming, accordingly with AMQ standards and policies
  • Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
  • Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
  • Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools
  • Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives
  • Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures
  • Operate with the highest level of care and respect for the product
  • Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Requirements:

  • Proven experience in a similar role within fashion retail companies
  • Proven ability to drive and exceed individual and store KPIs
  • Excellent commercial awareness
  • Team-player mentality
  • Strong verbal and written communication skills
  • Strong selling skills and ability to overcome objections
  • Customer centric approach and an entrepreneurial spirit
  • Ability to work in a fast moving and dynamic environment
  • Luxury product knowledge

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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