MCA Quality Assurance Group Manager Job at Citi (Heredia)

Finance Risk and Control Group Manager

The Global Finance Control Testing Team is responsible for testing controls desi...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4-6 years of experience
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Operational Risk Control & Quality Assurance
Developing QA exception reports and sample analysis, reconciliation, and quality testing of complex data sets
Outstanding leadership, communication, and influencing skills
Relevant experience in financial services
Project management and governance experience
Must have ability to foster working relationships with other leaders
Demonstrated judgement and critical thinking skills
Bachelor's/University degree, Master's degree preferred.

Job Responsibility

Supports the Controls Testing team by assessing control design, designing control testing tools, developing control testing procedures
Carries key responsibility for Control Design Assessment (CDA)
Performs decision-making of control testing design activity, including approvals and issue management
Approves testing procedures in Confluence
Maintains resource forecast for own team
Prepares control testing update for Operational Risk Forums (ORF) and senior meetings
Supports team on control testing design, execution, performance management
Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment
Maintains relationships with partners and stakeholders
Supports other relevant work efforts as directed.

What we offer

Equal opportunity employer
Inclusive work environment
Career growth opportunities.

Fulltime

Quality Assurance, Monitoring & Testing Intermediate Analyst

The Control Assessment and Central Testing functions partner with the Control Ow...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7+ to 10 years of relevant experience in Operational Risk
Experience in working with the various risk and control systems and reporting requirements
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Demonstrated understanding of operational risk and gap identification
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

Timely execution of the Managers Control Assessment (MCA) program
Perform control testing and involve in publication of test reports
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures
Participate in meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Pro-actively identify any monitoring breaks and suggest enhancements
Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative
Ensure 100% delivery is achieved as per the agreed SLA
Manage a strong stakeholder connect through regular touchpoint meetings

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Volunteer programs

Fulltime

Quality Assurance, Monitoring & Testing Group Manager

The Country Control Testing Utility (CTU) is responsible for assessing the adequ...

Location

China , Shanghai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience managing risk in a first line role, or experience in a second- or third-line assurance or testing role
Good understanding and experience of Financial Services products and service and distribution channels
Subject matter expert on controls design, execution, and/or control testing
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration
Demonstrated analytical ability
asks insightful questions, breaks analytical challenges into workable components, and draws meaningful conclusions
Independent thinker and able to provide value-adding credible challenge to Businesses/Functions
Proficient in developing new ideas to mitigate risk and improve current processes

Job Responsibility

Supports CTU by leading a team responsible for assessing control design, designing control testing and monitoring tools, developing control assessment procedures, ensuring control assessment transitions, dispositioning exceptions, and developing insights for in-country controls
Carries key responsibility for defining the work plan and resolving escalations
Oversees and performs decision-making of Control Design Assessments (CDAs), Monitoring and Testing Design Assessments (MTDAs) and testing activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions
Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control assessments
Accountability for the adequacy and effectiveness of CDA, OEM and OET Execution
Handles control assessment interactions with senior managers at Director or Managing Director levels
Maintains relationships and drives accountability with partners and stakeholders to drive control assessment success in support of the business's strategy
Represents/ provides input into control testing in senior meetings as needed and works with each respective team to finalize materials
Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses / Functions to assure appropriate management of risks
Oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risks arising from failed internal processes, inadequate controls, and emerging risks in partnership with the Businesses and Functions

Fulltime

Mca qa lead manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Track record leading Control related projects and programs
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Expert knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Provides leadership and direction through a large team of professionals and/or junior managers
Provide leadership to drive optimization and efficiencies in projects
Assist management in guiding and influencing decisions that conform to business objectives
Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance

Fulltime

Quality Assurance Monitoring and Testing Manager

The Central Control Capabilities function is responsible for driving Monitoring ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management
Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls
Demonstrated understanding of operational risk and gap identification
Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

The timely execution of the Managers Control Assessment (MCA) program
Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
Pro-actively identifies any monitoring breaks and suggest enhancements
Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business

Fulltime

Quality Assurance Monitoring and Testing Manager

The Central Control Capabilities function is responsible for driving Monitoring ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management
Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls
Demonstrated understanding of operational risk and gap identification
Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

The timely execution of the Managers Control Assessment (MCA) program
Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
Pro-actively identifies any monitoring breaks and suggest enhancements
Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business

Fulltime

Business Analyst

We are looking for a detail-oriented and experienced Business Analyst to join ou...

Location

Salary:

Not provided

gate6

Expiration Date

Until further notice

Requirements

3–5 years of experience in a Business Analyst or similar role
Bachelor’s degree in Computer Science, MCA, or a related technical discipline
Proficiency with project management and collaboration tools (e.g., Jira, Trello)
Strong analytical thinking and problem-solving capabilities
Excellent verbal and written communication skills
Confident in facilitating meetings, workshops, and presentations
Experience working with cross-functional teams in Agile environments
Strong organizational skills with the ability to manage multiple priorities

Job Responsibility

Requirements Analysis & Documentation
Collaborate with stakeholders to gather, analyze, and document business requirements
Create detailed functional and non-functional requirement specifications
Develop user stories with defined acceptance criteria in line with Agile best practices
Maintain traceability matrices and ensure completeness and accuracy
Facilitate review sessions and obtain stakeholder approvals
Stakeholder Management
Act as a key liaison between business stakeholders and technical teams
Conduct meetings, workshops, and interviews for requirement elicitation
Communicate project status, risks, and dependencies clearly to all stakeholders

Hris intern

We are looking for a motivated, curious and enterprising candidate to join us at...

Location

Italy , Agordo

Salary:

Not provided

OPSM

Expiration Date

Until further notice

Requirements

You love challenges and you take your responsibility seriously
Previous experience in HRIS field will be considered a plus
You are interested in the HR world
You have strong facilitation and communication skills, you are able to present information to audiences at all levels of the organization
You have good analytical skills, you are able to understand and tell stories behind processes and data

Job Responsibility

Contribute to planning for future HR system needs and make decisions within the framework of EssilorLuxottica’s Digital Agenda
Evaluate current trends and emerging technologies in HR automated technologies and the capabilities of new products, for all human resources functions and how they may impact existing HR systems
Working with IT, Procurement and end users, drive the selection and development of new products, conversions, upgrades, and enhancements for assigned HR systems
Help the HRIS development and support process to prioritize and execute requests for changes and/or enhancements to HRIS
Collaborate with stakeholders and be able to communicate and report progress all of them
Analyze and review existing business processes, control, procedures and applications to develop innovative solutions that maximize efficiency and usability
Develop information-reporting requirements, specifications and user reporting capabilities to extract data for a wide range of human resources reporting and for executive decision-making
Partner with HR community in the region to define or expand programs and process requirements, translating requirements into optimal utilization of the technology
Collaborate with the different stakeholders to ensure employee experience is developed in the Global HRIS solution and roadmap, to continuously improve the Experience processes
This includes recommending automation and self-service opportunities

MCA Quality Assurance Group Manager

Citi

Location:
Costa Rica , Heredia

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 01, 2026

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