MCA Quality Assurance Group Manager Job at Citi (Heredia)

Quality Assurance, Monitoring & Testing Group Manager

The Country Control Testing Utility (CTU) is responsible for assessing the adequ...

Location

China , Shanghai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience managing risk in a first line role, or experience in a second- or third-line assurance or testing role
Good understanding and experience of Financial Services products and service and distribution channels
Subject matter expert on controls design, execution, and/or control testing
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration
Demonstrated analytical ability
asks insightful questions, breaks analytical challenges into workable components, and draws meaningful conclusions
Independent thinker and able to provide value-adding credible challenge to Businesses/Functions
Proficient in developing new ideas to mitigate risk and improve current processes

Job Responsibility

Supports CTU by leading a team responsible for assessing control design, designing control testing and monitoring tools, developing control assessment procedures, ensuring control assessment transitions, dispositioning exceptions, and developing insights for in-country controls
Carries key responsibility for defining the work plan and resolving escalations
Oversees and performs decision-making of Control Design Assessments (CDAs), Monitoring and Testing Design Assessments (MTDAs) and testing activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions
Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control assessments
Accountability for the adequacy and effectiveness of CDA, OEM and OET Execution
Handles control assessment interactions with senior managers at Director or Managing Director levels
Maintains relationships and drives accountability with partners and stakeholders to drive control assessment success in support of the business's strategy
Represents/ provides input into control testing in senior meetings as needed and works with each respective team to finalize materials
Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses / Functions to assure appropriate management of risks
Oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risks arising from failed internal processes, inadequate controls, and emerging risks in partnership with the Businesses and Functions

Fulltime

Quality Assurance Monitoring and Testing Manager

The Central Control Capabilities function is responsible for driving Monitoring ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management
Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls
Demonstrated understanding of operational risk and gap identification
Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

The timely execution of the Managers Control Assessment (MCA) program
Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
Pro-actively identifies any monitoring breaks and suggest enhancements
Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business

Fulltime

Quality Assurance Monitoring and Testing Manager

The Central Control Capabilities function is responsible for driving Monitoring ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management
Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls
Demonstrated understanding of operational risk and gap identification
Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

The timely execution of the Managers Control Assessment (MCA) program
Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
Pro-actively identifies any monitoring breaks and suggest enhancements
Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business

Fulltime

Business Risk and Control Group Manager

The Asia North and Australia Wealth Control Testing Team is responsible for the ...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
5+ years in Risk & Controls roles
5+ years of direct management experience preferred
Subject matter expert on controls design, execution and/or control testing
Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration
Independent thinker and able to perform a credible challenge of businesses/functions
Ability to work effectively on virtual teams, including across different geographies and time zones preferred

Job Responsibility

Support the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights
Carry key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process
Perform decision-making of control testing design activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions
Maintain resource forecast for own team
Approve testing procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation
Maintain resource forecast for successful controls testing transition and Central Execution training
Has the ultimate decision on controls testing outlier escalations
Handle control testing interactions with senior managers at Director or Managing Director levels
Represent control testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials
Develop and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing

Fulltime

Mca qa lead manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Track record leading Control related projects and programs
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Expert knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Provides leadership and direction through a large team of professionals and/or junior managers
Provide leadership to drive optimization and efficiencies in projects
Assist management in guiding and influencing decisions that conform to business objectives
Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance

Fulltime

New

Configuration Specialist Advisor

We are currently seeking a Configuration Specialist Advisor to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Microsoft SCCM / MECM: MECM/SCCM Current Branch – architecture, site design, hierarchy, upgrade management (expert level)
Software Update Management – SUP, WSUS, ADR, Maintenance Windows, compliance reporting
OS Deployment – Task Sequences, Windows 11 OSD, Autopilot hybrid join, golden image management
Application Management – MSI/MSIX/Script-based deployment, supersedence, detection rules
Endpoint Protection – SCCM-integrated Defender policy, AV, and compliance management
Reporting – SSRS, ConfigMgr reporting, Power BI integration for compliance dashboards
Co-management – workload transition planning, policy authority management, Cloud Attach
Microsoft Intune / Modern Endpoint Management: Microsoft Intune – enrollment, compliance policies, configuration profiles, RBAC, scope tags (expert level)
Windows Autopilot – profile design, hybrid Azure AD join, ESP, white-glove provisioning
Conditional Access – policy design, named locations, sign-in risk, Entra ID integration

Job Responsibility

Technical Leadership – SCCM / MECM: Serve as the definitive technical authority for MECM/SCCM CB (Current Branch) design, architecture, and governance across client environments
Lead greenfield SCCM infrastructure deployments, CB upgrade programmes, and site hierarchy redesigns for enterprise-scale clients
Architect and govern Software Update (SUP), Application Management, OS Deployment (OSD), and Endpoint Protection workloads at scale
Define and enforce patch compliance frameworks, WSUS topology, ADR and maintenance window policies aligned to client SLAs
Lead complex OSD and task sequence engineering for Windows 11 migrations, hardware refresh cycles, and golden image pipelines
Govern SCCM boundary, boundary group, and content distribution architecture for geographically dispersed enterprise estates
Act as the escalation authority for all Priority-1/Priority-2 SCCM incidents, driving root cause analysis and permanent resolution
Lead SCCM-to-Intune co-management or full migration engagements — discovery, roadmap development, phased execution, and post-migration stabilisation
Review and approve all significant SCCM change requests (CRs) within client change management processes
Technical Leadership – Microsoft Intune / Modern Endpoint Management: Lead Modern Endpoint Management (MEM) architecture across Microsoft Intune for Windows 10/11, iOS, Android, and macOS device fleets

Fulltime

New

System Engineering Specialist Advisor

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of progressive experience in enterprise endpoint management with at least 8+ years in senior/lead roles
Minimum 10 years of hands-on SCCM/MECM administration and architecture experience
Minimum 5 years of Microsoft Intune / Modern Endpoint Management design and delivery experience
Demonstrated experience leading technical teams of 5+ engineers across multi-client delivery contexts
Track record of successful client-facing engagements at Director / VP-IT level
Prior experience in managed services, IT outsourcing, or SI/consulting delivery models preferred
B.E. / B.Tech in Computer Science, Information Technology, or a related engineering discipline
MCA or equivalent postgraduate qualification considered in lieu of engineering degree with commensurate experience

Job Responsibility

Serve as the definitive technical authority for MECM/SCCM CB (Current Branch) design, architecture, and governance across client environments
Lead greenfield SCCM infrastructure deployments, CB upgrade programmes, and site hierarchy redesigns for enterprise-scale clients
Architect and govern Software Update (SUP), Application Management, OS Deployment (OSD), and Endpoint Protection workloads at scale
Define and enforce patch compliance frameworks, WSUS topology, ADR and maintenance window policies aligned to client SLAs
Lead complex OSD and task sequence engineering for Windows 11 migrations, hardware refresh cycles, and golden image pipelines
Govern SCCM boundary, boundary group, and content distribution architecture for geographically dispersed enterprise estates
Act as the escalation authority for all Priority-1/Priority-2 SCCM incidents, driving root cause analysis and permanent resolution
Lead SCCM-to-Intune co-management or full migration engagements — discovery, roadmap development, phased execution, and post-migration stabilisation
Review and approve all significant SCCM change requests (CRs) within client change management processes
Lead Modern Endpoint Management (MEM) architecture across Microsoft Intune for Windows 10/11, iOS, Android, and macOS device fleets

Thematic Risk Analytics Lead Analyst – Vice President

An individual in Enterprise Risk Management plays a critical role in managing th...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Unstructured Data Expertise: Ability to extract, clean, transform and analyze unstructured data from diverse sources such as customer complaints, issues etc
Programming & Tools Proficiency: Strong skills in Python or Java with hands-on experience using key Natural Language Processing/Machine Learning libraries such as NLTK, spaCy, Gensim, TensorFlow, PyTorch or OpenAI APIs
Natural Language Processing & Machine Learning Skills: Expertise in text preprocessing (tokenization, stemming, lemmatization), named entity recognition, sentiment analysis and applying Machine Learning algorithms like classification, clustering and topic modelling
Data Engineering Capabilities: Ability to build and maintain scalable ETL/ELT pipelines and ensure data quality through validation and cleaning. Experience with manage NoSQL databases (MongoDB, Elasticsearch, Cassandra) is plus
Insights & Reporting: Experience converting processed unstructured data into actionable insights using visualizations, dashboards and automated reporting tools
10+ years of experience in Operational Risk Management, Audit, Compliance or other control function
Understanding of how to lead strong governance and controls, and build a culture of responsible finance, good governance, and ethics.
Familiarity with the firm's Code of Conduct, Plan of Supervision, and policies and procedures.
Background in collaborating with business partners on Audit, Compliance, and Regulatory findings and remediation efforts.
Familiarity with enhancing, automating, or simplifying control processes as well as monitoring control exceptions and breaches.

Job Responsibility

Independently design and execute analysis of large scale data populations aggregated from target platforms, processes and product lines, consisting of structured and unstructured data
Effectively identify, quantify and communicate emerging risk from aggregated data not identified by the enterprise in isolated processes to drive proactive risk mitigation
Leads risk and control analysis and validation in line with established standards, provides risk mitigation recommendations.
Collaborates on audit, compliance, and regulatory findings, drives remediation efforts, sets up the quarterly audit process, and oversees the procedural implementation and change management to ensure sound governance and controls.
Enhances and automates control processes, monitors control exceptions and breaches.
Establishes and promotes strong governance, controls, and a culture of responsible finance, contributing to the implementation and oversight of the Control Framework.
Adheres to firm's Code of Conduct, Plan of Supervision, and all role-specific policies and procedures.
Manages risk evaluation in business decisions, ensures compliance with laws and regulations, promptly reports control issues, identifies root causes, and recommends corrective actions to prevent potential breaches.
Maintains updated knowledge in conducting risk and control assessments and effectively influences others.
Drives innovative risk analysis, ensures timely risk reporting, develops key communication materials, leads risk management training, and effectively manages risks related to new activities and business changes.

Fulltime

Select Country

MCA Quality Assurance Group Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?