CrawlJobs Logo

Mca qa lead manager

https://www.citi.com/ Logo

Citi

Location Icon

Location:
Costa Rica , Heredia

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.

Job Responsibility:

  • Provides leadership and direction through a large team of professionals and/or junior managers
  • Provide leadership to drive optimization and efficiencies in projects
  • Assist management in guiding and influencing decisions that conform to business objectives
  • Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
  • Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
  • Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
  • Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
  • Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
  • Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
  • Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
  • Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
  • Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
  • Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
  • Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders
  • Proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements:

  • 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Ability to identify, measure, and manage key risks and controls
  • Track record leading Control related projects and programs
  • Ability to see the big pictures with high attention to critical details
  • Develop and implement strategy and process improvement initiatives
  • Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
  • Developing new ideas and improving current processes to proactively mitigate risks
  • Requires an ability to provide challenge and make recommendation for risk and controls remediation
  • Expert knowledge in the development and execution for controls
  • Proven experience in control related functions in the financial industry
  • Proven experience in implementing sustainable solutions and improving processes
  • Expert understanding of compliance laws, rules, regulations, and best practices
  • Deep understanding of Citi’s Policies, Standards, and Procedures
  • Strong leadership, decision-making, and problem-solving skills
  • Strong analytical skills to evaluate complex risk and control activities and processes
  • Ability to deliver compelling presentations and influence executive audiences
  • Strong sense of accountability and ownership, with strong results orientation
  • Excellent communication skills
  • ability to engage and inspire across stakeholder groups
  • Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
  • Bachelor's/University degree, Master's degree preferred
  • Advanced English Skills Required

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Citi - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Mca qa lead manager

Governance, Program and Project Management Lead Analyst

The Non-Trading Market Risk (NTMR) Operations within Treasury Chief Administrati...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of relevant experience, within the financial services industry
  • BA/MA degree in relevant field
  • Well versed with the Bank's Treasury function
  • Comprehensive understanding of multiple areas within a function and their interconnection to achieve necessary objectives
  • Excellent communication skills (especially in English) required to partner with other groups, facilitate discussion internally, and be a driver of conversations for key initiatives/ budget conversations
  • Proficient presentation skills, capable of effectively communicating complex ideas and engaging senior-level audiences
  • Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
  • Self-motivated with the ability to make decisions in the absence of detailed instructions
  • Advanced technical skills including Word, PowerPoint, Excel, and Tableau tools
Job Responsibility
Job Responsibility
  • Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
  • Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA)
  • Support NTMR Operations in implementing initiatives to ensure compliance with governance and control requirements
  • Maintain effective control framework around regulatory reporting
  • Collaborate with Citi Treasury Global Process Owner office to ensure a consistent approach with Global regulatory engagements
  • Proactively identify, quantify, measure, and monitor actual and emerging operational, model and regulatory risk items
  • Lead and track projects and commitments and provide status updates to senior management
What we offer
What we offer
  • Cafeteria Program
  • Home Office Allowance (for colleagues working in hybrid work models)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines
  • Fulltime
Read More
Arrow Right

Director, Global Cash Concentration and Liquidity Controls & Regulatory Management Manager, Services

The Global Cash Concentration and Liquidity (GCCL) Controls & Regulatory Managem...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant risk and controls experience, including broad managerial experience
  • Risk management experience preferably within a Front Office environment
  • Excellent communication skills are required to negotiate internally, often at a senior level and some external communication may be necessary
  • Experience managing teams with broad accountability in a complex environment.
  • Ability to work effectively in a cross-functional organization
  • Ability to balance strategic priorities with tactical actions
  • Proven track record and accountability in making quick decision that have an immediate impact on business financials.
  • Global leadership skills. Including ability to work effectively, and drive results, through others in other locations, building rapport and influence irrespective of reporting lines
  • Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary.
  • Self-starter who can work independently and has ability to multi-task and manage concurrent projects
Job Responsibility
Job Responsibility
  • Manage teams to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the review of Key Indicators to monitor risk exposures.
  • Review and provide governance over the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
  • Review and challenge the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
  • Assist in the lead of governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
  • Oversee the timeliness, accuracy, and completeness of the MCA through controls prior to the execution of a process (QC) and assure adherence to the MCA Standard through controls after the execution of a process (QA).
  • Manage and report on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
  • Oversee the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
  • Provide governance over Operational and Compliance Risk in accordance with established Policy requirements.
  • Oversee the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
  • Manage and report on Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Qa Engineer – Automation, Aladdin Engineering

You will be working on BlackRock's investment operating system called Aladdin. A...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
blackrock.com Logo
BlackRock Investments
Expiration Date
March 04, 2026
Flip Icon
Requirements
Requirements
  • B.E. / B.Tech. MCA degree in Computer Science, Engineering, or a related subject area or its equivalent
  • 4-6 years of proven experience
  • Experience in senior QA role within the financial services industry, ideally in asset management
  • Deep understanding of investment management processes, risk management methodologies, regulatory compliance requirements or Investment Accounting skills
  • Good understanding of performance test frameworks, tools, and scripting languages along with strong analytical and problem-solving skills to address complex issues
  • Consistent record of successfully leading and implementing QA programs that drive continuous improvement
  • Comprehensive understanding of software quality assurance and engineering processes, methodologies, and proven methods
  • Good understanding of Agile software development methodologies
  • Excellent communication, interpersonal and leadership skills, with the ability to influence and collaborate effectively across diverse teams
  • Strong foundation in RDBMS, SQL and application infrastructure technologies, performance testing tools & methodologies (JMeter or other), API testing for handling complex distributed systems
Job Responsibility
Job Responsibility
  • Guide and mentor junior team members from both technical and functional standpoint
  • Foster a culture of continuous improvement and accountability within the team
  • Being hands-on and owning functional deliveries
  • Hands on expertise in Java, Selenium
  • Apply expertise in Java Script, Performance Testing tool (JMeter), or other test frameworks to design, develop and maintain performance test suites
  • Responsible for managing comprehensive testing phases from planning to execution for functional and non-functional requirements including design, development, and delivery
  • Work closely with collaborators, customers, partners, and team members to capture client needs, provide design insights, and deliver outstanding work
  • Analyze and report on QA metrics, trends, and opportunities for improvement, presenting findings to senior management and recommending corrective actions
  • Champion a culture of quality within the organization, driving awareness and consistency with Quality standards
  • Prioritize and develop enhancements to continuously improve application stability and scalability
What we offer
What we offer
  • Strong retirement plan
  • Tuition reimbursement
  • Comprehensive healthcare
  • Support for working parents
  • Flexible Time Off (FTO)
  • Fulltime
Read More
Arrow Right

Markets Operations COO Risk Analytics & Reporting VP

The Business Risk and Control Officer is a strategic professional who stays abre...
Location
Location
India , Mumbai; Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of experience with 5+ years’ experience in financial services
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Effective organizational influencing skills required
  • Third party vendor management preferred
  • Demonstrated ability to lead global team efforts
  • Excellent problem-solving skills
  • Ability to comprehend the big pictures with high attention to critical details
  • Demonstrated ability to develop and implement strategy and process improvement initiatives
  • MS Excel, MS Access, SAS, SQL, Visual Basic, Python, Tableau or other data visualization skills a plus
Job Responsibility
Job Responsibility
  • Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes
  • Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
  • Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies
  • Help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
  • Support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution
  • Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
  • Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA)
  • Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements
  • Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
  • Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable)
What we offer
What we offer
  • Global Benefits
  • We bring the best to our people
  • We put our employees first and provide the best-in-class benefits they need to be well, live well and save well
  • Fulltime
Read More
Arrow Right

Business Risk and Control Officer

The Business Risk and Control Officer plays a strategic role by staying abreast ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of experience
  • MS Excel, MS Access, SAS, SQL, Visual Basic a plus
  • 5+ years’ experience in financial services
  • consistently demonstrates clear and concise written and verbal communication skills
  • effective organizational influencing skills required
  • third party vendor management preferred
  • demonstrated ability to lead global team efforts
  • excellent problem-solving skills
  • ability to comprehend the big pictures with high attention to critical details
  • demonstrated ability to develop and implement strategy and process improvement initiatives.
Job Responsibility
Job Responsibility
  • Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes
  • support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
  • assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies
  • help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
  • support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution
  • help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
  • assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA)
  • support in dealing with Operational and Compliance Risk in accordance with established Policy requirements
  • assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
  • assist in supporting Risk Appetite and monitor/assess exposures against this in accordance with enterprise requirements (if applicable)
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States of America , Moose Lake
Salary
Salary:
14.00 - 15.00 USD / Hour
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
Job Responsibility
Job Responsibility
  • Greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program
  • Working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
  • Provide regular and predicable onsite attendance
  • Interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Fulltime
Read More
Arrow Right
New

Collections Specialist

We are looking for a skilled Collections Specialist to join our team in White Ho...
Location
Location
United States , White House, Tennessee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience in commercial and consumer collections
  • In-depth knowledge of credit and collection processes within a business environment
  • Proficiency in SAP software for financial operations
  • Strong analytical skills to handle deductions and payment discrepancies
  • Ability to manage high volumes of accounts receivable tasks with attention to detail
  • Effective communication and negotiation skills to interact with clients
  • Familiarity with billing and collection procedures in a manufacturing setting
  • Proven ability to work collaboratively in a team-oriented environment
Job Responsibility
Job Responsibility
  • Manage B2B collections activities, ensuring timely payments and resolving outstanding balances
  • Monitor and process accounts receivable invoices with accuracy and efficiency
  • Investigate and address issues related to payment discrepancies and deductions
  • Collaborate with internal teams to streamline billing and collection processes
  • Maintain thorough documentation of collection activities and communications
  • Utilize SAP software to manage and oversee financial transactions
  • Analyze customer accounts to identify and resolve payment concerns
  • Prepare reports on collection progress and accounts receivable performance
  • Provide exceptional customer service to clients while addressing payment-related inquiries
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States of America , Victoria
Salary
Salary:
14.00 - 15.50 USD / Hour
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
Job Responsibility
Job Responsibility
  • Greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program
  • Working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
  • Provide regular and predicable onsite attendance
  • Interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Parttime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy