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This position is responsible for the service, repair, and installation of Sukup products. This role requires a high degree of communication with customers; the ability to interpret and communicate complex concepts into simple terms and problem solve. The position works closely assisting the Service Manager with assigned duties.
Job Responsibility:
Assist and/or manage installation of Sukup equipment
Provide technical advice and information on dealer/customer installation and service of Sukup products
Perform service/repair work on Sukup products domestically and internationally, as required
Involvement in the quality assurance inspection and review
research and development projects and testing of Sukup products
Assist with and/or supervise construction projects at Sukup facilities or at trade shows
Assist with backorder and shortage deliveries
Adhere to all safety rules, procedures and practices
Maintain current knowledge of equipment, technology and resources related to repair and servicing of equipment
Provide the highest level of customer service possible
Proper, orderly maintenance of tools, equipment, manuals, work space and/or vehicle used for company business
Utilize computer skills to prepare reports and document service calls
Develop and present Sukup product installation and service training sessions
Extensive driving, potential for overnight travel and regular overtime
Upholds the Sukup Standard while representing the Company
Other duties as assigned
Requirements:
Experience servicing grain handling equipment or field service type work
Hands-on mechanical experience and/or knowledge of electrical diagrams and wiring
1-2 years related experience and/or training, or equivalent combination, relative to the application of general mechanical/technical and mathematic concepts to practical situations
Demonstrated ability to multi-task, adapt to change and excel in a high-pressure environment
Ability to read, analyze and interpret technical procedures
Valid driver's license and ability to pass MVR annually
Proven problem solving abilities with the ability to work without direct supervision
Qualified welding skills with the ability to pass 2G and 3F GMAW qualification tests
Following appropriate safety protocol and procedures including Lock Out/Tag Out
Nice to have:
Basic Knowledge of Microsoft Office, Microsoft Outlook, Microsoft Word, Excel
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