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The Master Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Master Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.
Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty
Perform product demonstrations with guests to drive sales and guest service experience
Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
Maintain prompt, regular attendance
Develop guest relationships through consultations and appropriate retail and service recommendations
Serve all guests, including walk-in guests, in a timely and efficient manner
Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor
Attend mandatory trainings and meetings to enable continuous professional development
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
Follow all safety, sanitation, and infection control procedures before, during, and after services
always ensure compliance with state board guidelines
Follow established service protocols to ensure a consistent and exceptional guest experience
Utilize appropriate booking and clientele systems to book guests for return services and for events
Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times
Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area
Adhere to the Ulta Beauty dress code
Protect company assets by following loss prevention best practices and providing exceptional guest service
Execute other operational tasks as directed
Requirements:
Cosmetology license
Previous relevant work experience is required
Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories
Proficiency with use of equipment and chemicals needed to perform technical work
Proficiency to demonstrate, recommend and sell pro hair care and makeup products
Developed communication skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships, and build clientele