Master Data Associate

The Master Data Associate (MDA) will is responsible for the successful CSA contract set up in terms of master data input within the SAP operating system. The MDA will own customer account data and guarantee that consistent and accurate housekeeping methods are used to keep accounts updated. The MDA will provide support services to the Customer Service team to ensure accurate and efficient input of customer data into SAP. Working in conjunction with the Customer Service Executives the role is to ensure exceptional customer service in terms of accurate customer account and contract set up in line with agreed processes. All account change requests will be tracked and monitored for quality and accuracy. The MDA will also be required to provide advisory and corrective support to Customer Services in queries relating to SAP master data issues. Key aspects of the role will include rollouts, daily account cleansing, CSAs, i-base updates and tracking, error management, business wide info requests, price increase and SAP training, change track documentation, quality SOPs.