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The Four Seasons Resort Lāna’i is looking for a Massage Therapist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Hawanawana Spa invites you to join our team as a Massage Therapist, where you will deliver personalized, high-quality massage treatments to guests, ensuring a luxurious and rejuvenating experience that embodies the brand’s standards of excellence. This role requires a deep understanding of various massage techniques, a guest focused approach, and a commitment to maintaining a professional, serene environment. You will also contribute to the overall spa experience by promoting wellness offerings and supporting the team in creating a memorable experience for all guests.
Job Responsibility:
Conduct thorough consultations to understand guest needs, health concerns, and preferences
Provide a variety of massage services, such as Swedish, deep tissue, and specialty treatments, tailored to guest preferences
Educate guests about the benefits of treatments and recommend personalized spa programs
Maintain a clean, organized, and welcoming treatment room, adhering to Four Seasons’ standards
Ensure proper sanitization of equipment and restocking of products
Uphold a tranquil and professional atmosphere in the spa
Handle all guest interactions with warmth, professionalism, and discretion
Promote other spa services and wellness programs, encouraging guests to explore the full range of offerings
Anticipate guest needs and exceed expectations through thoughtful and attentive service
Work harmoniously with colleagues and supervisors to ensure seamless spa operations
Participate in regular team meetings and training sessions to stay informed about spa updates, trends, and protocols
Comply with all health, safety, and operational standards to maintain a secure environment for guests and staff
Requirements:
Legal work authorization in United States
Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts
Weekend and Holiday availability required
Hawaii State License as a Massage Therapist
A minimum of 2 years of experience in a luxury spa environment, performing massage treatments
Strong knowledge of anatomy, physiology, and various massage techniques
A passion for health, wellness, and creating transformative guest experiences
What we offer:
Competitive wages
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self