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At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we're passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they're a vital self-care ingredient. Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance. Our store is right in the heart of London, tucked between Oxford Street and Tottenham Court Road tube stations. We know that one of the best things about being in central London is finding a small little bubble of bliss tucked off a busy street corner. Whether you're spending the day shopping on Britain's busiest high street, adding something sweet to your commute, or if you're just making the trip just for us, we'll make your visit a special one. LUSH Spa Oxford Street brings the high concepts and innovation that you know LUSH for into one ultimate shopping destination in the heart of London, and we can't wait for you to visit! Walk on over from Oxford Circus and let us look after you, so you can thrive your way through 2025.
Job Responsibility:
Performing Lush Spa Treatments following set routines and standards
Representing the Lush Spa on the shop floor and across the business
Looking after clients' experiences, making sure their journey runs smoothly
Supporting the day-to-day running of the spa
Booking and upselling treatments using our booking system
Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
Being responsible for your own wellbeing using the available tools that are provided
Keeping product & treatment knowledge up to date
Supporting stock control.
Requirements:
NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage
Practical work experience within a similar role and location performing body massages and facials
Passionate about delivering excellent customer service and treatments
Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.
What we offer:
Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
Enjoy 2 complimentary products of your choice per month
Available free handcare and mouthcare products during shifts for Spa Therapists
Team bonus scheme based on the overall sales of the store and spa
Pension scheme
Birthday Day Off
28 day holiday allowance (calculated on a pro-rata basis)
Supportive parental leave scheme - 6 months of full pay (primary caregiver)
Financial childcare support on return to work (depending on contracted hours)
Cycle to work scheme
Free Spa Therapist tunic
Employee assistance programme provided by Health Assured
Access to an online learning community
Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)