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Lush Logo Lush · Health and Beauty

Massage Therapist

United Kingdom, London Employment contract 15.10 - 16.10 GBP / Hour · Job Posted June 15, 2026
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Job Description

The Lush Spa allows us to showcase LUSH’s values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the ‘ultimate demo’ for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients! We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences.

Job Responsibility

  • Performing Lush Spa Treatments following set routines and standards
  • Representing the Lush Spa on the shop floor and across the business
  • Looking after clients' experiences, making sure their journey runs smoothly
  • Supporting the day-to-day running of the spa
  • Booking and upselling treatments using our booking system
  • Maintaining high standards in the spa (cleanliness, presentation, hygiene)
  • Being responsible for your own wellbeing using the available tools that are provided
  • Keeping product & treatment knowledge up to date
  • Supporting stock control

Requirements

  • An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage
  • At least 1 year of practical work experience within a similar role and location performing body massages and facials
  • Passionate about delivering excellent customer service and treatments
  • Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa

What we offer

  • Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
  • Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
  • Enjoy 2 complimentary products of your choice per month
  • Available free handcare and mouthcare products during shifts for Spa Therapists
  • Team bonus scheme based on the overall sales of the store and spa
  • Pension scheme
  • Birthday Day Off
  • 28 day holiday allowance (calculated on a pro-rata basis)
  • Supportive parental leave scheme - 6 months of full pay (primary caregiver)
  • Financial childcare support on return to work (depending on contracted hours)
  • Cycle to work scheme
  • Free Spa Therapist tunic
  • Employee assistance programme provided by Health Assured
  • Access to an online learning community
  • Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
  • Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
  • Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays)
  • Sales-based bonus scheme
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