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Barclays Logo Barclays · IT - Administration

Markets Rates Front Office Technology Support Specialist

France, Paris · Job Posted April 05, 2026
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Job Description

Join Barclays as a Markets Rates Front Office Technology Support Specialist, supporting electronic trading platforms for Rates products on the trading floor. You will act as the first line of support for Front Office users (Traders and Sales), collaborating closely with development, infrastructure, and global teams to ensure system stability, optimal performance, and swift incident resolution. Operating in a high-pressure environment, you will maintain reliable eTrading systems across internal and vendor platforms while driving operational excellence, risk control, and continuous improvement. This is a hands-on, business-critical role requiring strong technical expertise, solid Rates product knowledge, and clear communication under pressure.

Job Responsibility

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

  • Front Office Rates eTrading support expertise within an Investment Banking environment, with proven experience in electronic trading platforms and strong knowledge of Rates products, market data, pricing models, and execution workflows
  • Advanced technical troubleshooting and incident management experience, including log analysis, diagnosis of latency and stability issues, and management of outages under pressure, with end-to-end ownership of incidents, problems, changes, and releases
  • Clear communication in high-pressure environments, with strong stakeholder engagement across Traders, Sales, Quants, and senior stakeholders, and the ability to deliver confident, structured updates during real-time incidents
  • Fluency in English and French

Nice to have

  • Experience with automation, scripting, and monitoring/observability platforms, with the ability to improve alert quality and reduce manual effort
  • Exposure to distributed, real-time trading systems, including understanding performance, capacity, resiliency, and environment consistency challenges, with hands-on experience in complex low-latency architectures
  • Strong knowledge of ITIL and operational processes, including incident, problem, and change management best practices, complemented by excellent documentation, knowledge base contributions, and adherence to governance standards

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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